Project Manager /Scrum Master

Tatiana Topounova MCS PMP CSM CSPO

*********@*****.*** http://ca.linkedin.com/in/TTopounov

Professional Summary

Integrity-driven Certified Project Manager/Scrum Master with a Master’s in Mathematics and Computer Science, possessing extensive experience successfully leading and delivering multimillion-dollar application development. Build, lead, mentor, and motivate high-performing teams while applying conflict resolution skills to satisfactorily resolve complex problems. Thrive in challenging environments to meet and exceed business goals.

Work Experience

Innovapost Toronto, Ontario

Senior Agile Project Manager/Scrum Master September 2021 - December 2023

●Delivered 32+ projects on time and within budget for the Canada Post Application on Android/iOS including automatic tracking, SMS, and email notifications and implementing a two-factor authentication process

●Saved the company $200,000 by finding a low-cost method to migrate Jira and Confluence

●Achieved over 90% Fable digital accessibility testing scores by ensuring all projects complied with Web Content Accessibility Guidelines (WCAG)

●Served as a people change manager by proactively supporting 31 mobile team members during the decentralization process

●Played an integral role in the Canada Post iOS application ranking #1 in business application downloads in the Apple store in January 2022 and the #3 business application in the Google Play store in February 2023 with a combined 40 million updates between 2021 - 2023

Telus Digital Toronto, Ontario

Agile Project Manager/Scrum Master February 2018 - August 2021

●Spearheaded the Guardian Project which included the migration of AlarmForce Bell customers to Telus, creating new home security and personal alarm services, and redesigning overview, plan, and billing pages

●Mentored, motivated, and led 3+ cross-functional teams, administered project schedules and budgets, and identified/mitigated risks in a time-sensitive environment

●Served as a Scrum Master, led My Telus Billing & Home Solution Teams, and facilitated backlog grooming, sprint planning, and retrospective sessions and product demonstrations

●Collaborated with 4 business product owners to maintain Jira and Confluence pages, promptly removed roadblocks, and quickly resolved escalated issues to prevent delays

●Successfully redesigned the billing pages of My Telus and mobile applications which improved customer feedback by 35%

Telus Digital Toronto, Ontario

Senior Project Manager April 2017 - January 2018

●Entrusted to manage multiple concurrent mission-critical projects including centralizing login monitoring and enhancing backend reliability for 100K customers

●Exceeded expectations and reduced the number of customer-facing errors and downtime by more than 75% and significantly decreased the volume of calls to the client care department

●Facilitated status meetings, drafted minutes, and wrote program closeout documentation to drive continuous improvements to the integration/separation lifecycle

●Collaborated with program managers to resolve complex issues and remove roadblocks to ensure the success of several projects

Telus Inc. Toronto, Ontario

Mediation/Infrastructure Project Manager October 2010 - March 2017

●Managed the migration of 120,000 customers to Telus and coordinated with cross-functional teams during the process of building a new Media Zone infrastructure

●Maintained and updated project management documentation including contingency plans and work breakdown structures, monitored progress, mitigated risks, and initiated corrective actions

●Oversaw onsite and offshore teams and ensured projects were delivered on time and within budget

●Created a new virtual infrastructure by migrating existing CGF workflows from 2 data centers which increased productivity by 30%

●Identified the need and created two additional staging environments which decreased load times by 50%

●Proactively contributed ideas for the highly successful SickKids Hospital Inaugural Innovation Challenge contest in 2014

Skills

Leadership, IT Project Management, Backend/Front-End Systems, Application Development, System Integration,

Cloud, Waterfall, Agile, Scrum, Kanban, Stakeholder/Vendor Management, Communication/Presentation Skills

Technologies

Microsoft Office (Excel), Microsoft Project, Microsoft Visio, SAP, Jira, Confluence, Microsoft SharePoint, Sciforma, M World

Education

Master's Degree in Mathematics and Computer Science Belarus State University

Project Management Fundamentals Humber College

Project Management Skills Development Humber College

Certifications

Certified Scrum Product Owner (CSPO) Scrum Alliance

Scrum Master Certification Scrum Alliance

Project Management Professional (PMP) Certification Project Management Institute (PMI)

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