Customer Service Continuous Improvement

Tong M. Phan

**** *. ********* ***.

Phone: 508-***-****

Chandler, AZ, 85225

Email: **********@*****.***

SUMMARY

Highly qualified technician offering a broad expertise in manufacturing and automation support. Extensive Technical experience in semiconductor manufacturing industry. Demonstrated communication, customer service, and training skills. Peer trainer. Proficiency in LEAN methods resulting in cost-savings and continuous improvement. Certified in multiple work processes. Strengths include:

Multi-tasking

Cost-Savings

Working With Teams

Documentation Management

LEAN Manufacturing

ERT member

IT Services/Computer Replacement /Repair

Windows XP/7 Administration

Problem Identification/Resolution

Training Coordination

Toolset Repair & Preventative Maintenance

PROFESSIONAL EXPERIENCE

Intel Corporation, Chandler, AZ 2015 -Present

Manufacturing Process Specialist Technician at SPTD.

Certified level 1, 2 on UNG001, ECI, PNG001, NET001, PPL001, EPL001, DES001, CZZ001, DRE001, FET001, CET001 & CET101, NTK001, APC001, DEV001 & DEV101, OSP001, SRU001, MPC001 & MPC201, CAS, ASR, VBG005, all BMO tools, Manual Deflux, and WIPCO area in CH1.

Extensive background in troubleshooting process issues, tool issues, and experienced SuperUser in WS.

Maintained all PMs (Weekly PM, Monthly PM, Semann PM, Annual PM and Quarterly PM.)

Work across organizational boundaries providing experience-based support/suggestions to module and factory engineering to include spec revisions, quality impacts, MBPS input, training of MTEs, FE’s, TO’s from all shifts.

Intel Corporation, Hudson, MA 2006 - 2015

Manufacturing Process Specialist and Automation Support Center Technician.

Repaired, Troubleshooting, Stockers, Printers, PC’s, Winclients, and Station Controllers.

Managed resolved numerous of E-tickets automation for customer in pass 3 years.

Done more than 500 Pc’s imaged Pullpen and Winclents.

Analyzed repair issues ensuring minimal down time.

Maintained all software is up-to-date.

Beta test software applications.

Certified level 2 process in Planar area, and also certified all tool set in Thin Fin.

Certified level 2 ECD tool set and Stocker.

Process, reworked, and tested semiconductor microprocessor.

Developed an improvement for a new cycle routine for a residue failure on the COP tool.

Had a positive outcome on slurry cost of $3 per wafer in potential savings at all the COP

operations but more importantly provided the area with a cycle time reduction and the

slurry spin improved from 125 to 60 seconds, thus reducing cycle time.

Trained new and transferring employees on process, equipment and frequent issues.

Ensured on-time delivery by interfacing with management regarding business priorities.

Maintained quality by ensuring process consistency.

Repaired for regular maintaining daily PM basics.

Maintained equipment and logs.

SMI (Saelo Manufactory Industry), Worcester MA 2003 -2006

Manufacturing Technician for CNC machines.

Set up for the new products.

Process, reworked, and tested on CNC machine.

Repaired, Troubleshooting.

Ensured on-time delivery by interfacing with management regarding business priorities.

Maintained quality by ensuring process consistency.

Repaired for regular maintaining daily PM basics.

EDUCATION / TRAINING

B.S Computer Science Degree,

C, C++, Worcester State University, Worcester, MA

Associate Computer Drafting & Design Degree,

AutoCAD, Worcester Technical Institute, Worcester, MA

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