Human Resources Vice President

Sherrie Dvorak

214-***-**** ***********@*****.*** 408 Gotland Drive, Grand Prairie TX 75052

A seasoned Human Resources Management Professional with 18 years of hands-on Human Resources and Staffing Industry experience.

Master of Business Administration (MBA) and Certified Staffing Professional (CSP)

CORE COMPETENCIES

Human Resources Staffing Recruiting Legal Compliance Benefits Administration Planning Culture Employee Engagement Training Audit Onboarding KPI Development Rewards Employee Relations Retention Strategy COBRA PIP COE Investigation Diversity Training DEI Legal Training Team Development Strategic Plans Coaching Offboarding Risk Mitigation Reviews HRIS Comp Planning

PROFESSIONAL EXPERIENCE

Frontline Source Group, Inc. October 2005 – May 2024

Dallas, TX

Human Resources Management

Frontline Source Group Inc. is a professional services staffing agency based in Downtown Dallas. Hired initially as a Recruiter (employee #2 in the organization) and achieved multiple promotions rolling out from strictly a Recruiter role into Management capacities while providing Human Resources Generalist and Human Resources Business Partner functionality. Served a temp employee base that averaged around 150 employees and internal headcount that peaked at 55. Directed the Human Resources department and growth. Reported directly to the CEO in each role held.

Actively promoted. Roles held: Vice President – Human Resources (12/2021 – 5/2024), Senior Vice President (7/2015 – 11/2021), Vice President – Operations & Services (1/2008 – 7/2015), Recruiter (10/2005 – 7/2015)

General Human Resources

Performed all facets of human resources for the organization – planning and deploying benefits, hiring, employee relations, training, retention, performance oversight, etc.

Coordinated with Texas Workforce and various states’ governmental labor entities to control unemployment costs. Efforts saved the organization over $200,000 in one year through proper documentation and appeal management. Costs remained contained over a 9-year window.

Served as back-up to the Payroll Manager to process payroll through Paycom and Paylocity services for the temporary employee-base, paying employees on an hourly or salaried basis.

Addressed all HR-based questions for internal and temporary employees and worked with outside sources if needed to resolve employee needs.

Managed Workers Compensation claims from incident to resolution. Coordinated with Insurance to ensure employees were treated and covered appropriately while managing costs.

Led training and policy presentations to internal and contract employee meetings both in-person and remotely over Zoom.

Legal

Managed all corporate employment legal compliance on a local, state, and federal basis as it relates to the pre-hire, recruiting, and employment management perspective. Planned for labor law updates.

Partnered with outside legal counsel to mitigate and avoid sexual harassment and EEO discrimination charges. Successfully overcame three cases over 12 years, serving as the case point person when unfounded allegations were presented.

Completed training to stay up to date on new legal and compliance initiatives. From ACA to PPP, Covid compliance to E-Verify, met all new requirements that rolled out.

Maintained compliance for FLSA, EEO Title VII, FMLA, OSHA, E-Verify.

Benefits

Administered benefits for the organization – partnering with a broker and leading open enrollment and ongoing benefits management. Used the services of BCBS of Texas, United Healthcare, Dental Select, UNUM, and Group Resources.

Facilitated a benefit calendar change to align the plan year with the calendar year to ensure employee plan satisfaction.

Ran two separate Open Enrollment processes simultaneously annually – one for the internal teams and one for the temporary employee-base. The benefits were separate and managed independently.

Managed COBRA within the United Healthcare portal for offboarded employees.

Advised team members on benefits selections, guiding staff through open enrollment, benefits utilization, and change of life opportunities.

Processed ACA 1095 reports in accordance with year-end reporting.

Onboarding

Managed the onboarding processes for internal and temporary employees in two different portals.

Created and maintained all new hire paperwork and acknowledgements, storing them in compliance with organizational, state, and federal guidelines.

Served as the official welcoming committee to help new hires feel like acclimated to the new organizational as they joined teams.

Established related portals for timekeeping, document management, and employee self-management.

Coordinated with related managers to ensure that the passing off of new hires from day one to the initiation of training that all logins/access was ready.

Developed “Frontline 101” to provide all employees with a standard of understanding of organizational goals, vision, processes, history, expectations, and culture.

Employee Engagement & Employee Relations

Worked with employees at all levels to maintain a high degree of employee happiness and retention. Continuously led “Best Places to Work” surveys with various groups, regularly earning recognition in the top 10 of company size categories.

Performed ongoing metrics management for the production staff – reviewing phone calls, data management, and production goals.

Managed performance management surveys to better direct the organization to ensure employee satisfaction.

Developed the 30, 60, and 90-day review processes for all new employees to ensure adequate employee onboarding and thorough employee training.

Partnered with team managers to complete quarterly and annual reviews with employees, covering metrics and production results and addressing ongoing employee growth needs.

Developed performance improvement plans (PIP) to handle shortcomings while determining a blueprint to lead to correction or documentation in case of future employment separation.

Reviewed DEI goals and considered hiring and growth plans for the organization, enhancing opportunities for diversity planning.

Technical

Leveraged technology platforms from AI to Bullhorn, Analytics, RingCentral, ZoomInfo, SkillSurvey references, LaborIQ compensation, and LinkedIn Recruiter to keep efforts efficient.

Assisted in the transition of ATS programs from MaxHire to Bullhorn, managing data systems and search processes while coordinating with recruiting teams to maximize the update efforts.

Facilitated training on new platforms and processes related on new technological opportunities.

Recruiting

Performed recruiting and sales functions while developing internal staff and establishing training plans and employee support.

Recruited, planned, and developed hiring initiatives for the internal Frontline Source Group, Inc team.

Sourced business professional employees on a contract and direct hire basis nationwide.

Engaged from the initial sourcing and search stages through to post-placement support.

While recruiting for external clients, partnered with a broad range of industries to understand business needs and hiring goals while maximizing gross margin opportunities for Frontline Source Group.

Managed job marketing initiatives, partnering with various job board, managing allocations and spend.

Aligned directly with hiring managers to ensure adequate job description and candidate match.

Training

Developed all internal training programs for internal processes, legal compliance, recruiting, and sales best practices.

Partnered with external experts to help grow team expertise in recruiting and sales, coordinating with schedules for in-house and zoom-based sessions.

Led CSP training in partnership with the American Staffing Association’s designation program. Achieved a 100% pass rate for this law basics test.

Served on the American Staffing Association “Continuing Education Committee” evaluating training opportunities and supporting designation planning programs.

EDUCATION & TRAINING

University of Dallas

Master of Business Administration (MBA) – Interdisciplinary Studies (Human Resources)

Assumption College

Bachelor of Arts – Psychology Magna Cum Laude

Psi Chi National Psychology Honor Society; Omicron Delta Kappa Leadership Honor Society

American Staffing Association (ASA)

Certified Staffing Professional (CSP) designation (2006 through Present)

TECHNICAL SKILLS

Bullhorn ATS, Bullhorn Analytics, MaxHire, ZoomInfo, LinkedIn Recruiter, SkillSurvey, LaborIQ, Microsoft Office Suite, G Suite, RingCentral, Paycom, Paylocity

In pursuit – SHRM-CP and HRCI PHR certification. Pending testing window

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