Customer Service Shift Manager
Resume:
JOBANPREET KAUR
SHIFT MANAGER
**********.******@*****.***
*-**** ** ** ****, AB T4H1G2
Objective
As a shift manager, my primary objective is to support the functioning of business operations by managing staff, coordinating operations, and ensuring exceptional customer service. I aim to create a positive and productive work environment by communicating with the team members, setting clear goals, and monitoring performance.
Education
Enrolled in Early Childhood Education Orientation Course Present
Hospitality & Tourism Management Diploma 2020
Olds College of Agriculture and Technology, Olds, AB
Bachelor of Arts 2015
Punjab University Chandigarh, India
High School Diploma 2012
Dashmesh Khalsa Girls Model School, Ludhiana, India
Key Skills
Organization Skill
Attention to Detail
Responsibility
Teamwork
Creativity
Time Management
Stay calm under pressure.
Communication
Problem-solving
Critical Thinking Skill
Flexibility
Emotional Intelligence
Leadership
Ability to work in fast-paced environment
Experience
Responsibilities: Overseeing daily operations, managing staff and assigning duties, providing exceptional customer service, maintaining speed of service, train staff in tasks and manage food safety and Balance the cash register at the end of the shift. Handle Cash, Credit and Debit payments. Complete opening and closing duties.
Sept 2020-Present
Shift Manager
Wendy’s Restaurant
Sept 2020-Nov 2021
Sales Associate
7-Eleven
Sept 2018-Sept 2020
Cahier, Kitchen Helper
Wendy’s Restaurant
Communication
Excellent written and verbal communication skills. Communicate with confidence and an attentive listener, and always eager to learn more. Throughout my work experience and education, I’ve always tried to develop strong communication skills.
Leadership
Successfully led a team to exceed sales goals while maintaining excellent customer satisfaction scores.
References
Available upon request.
Languages English, Hindi, Punjabi
Contact this candidate