Customer Service Experience

*********@*****.***** com Leesburg, Gladney GA +1-229-***-****

PROFESSIONAL SUMMARY

Seasoned professional with years of success in retail, accounting and customer service environments looking for dynamic growth opportunities. WORK HISTORY

Merchandising Manager at Michaels Stores, Inc.

11/2020 - 02/2023 (2 years)

*Michaels Arts and Trained, supervised and evaluated staff to optimize their performance levels.*Crafts Ensured compliance with company policies regarding safety, planograms and inventory Albany, GA management.*Created visual displays according to corporate guidelines.*Executed multiple projects simultaneously, coordinating and prioritizing tasks.*Maintained physical inventory of merchandise and implemented systems to monitor shrink.*Coordinated staff schedules and other labor activities to implement seamless receiving, stocking, and planogram resets.*Organized and prioritized projects. Receiving Manager at Michaels Stores, Inc.

09/2017 - 10/2020 (3 years)

*Michaels Arts and Managed and organized the receiving of all incoming shipments.*Crafts Supervised a team responsible for unloading, sorting, and stocking merchandise.*Lutherville-Timonium, Maintained a safe work environment by adhering to safety regulations and policies.*MD Conducted regular staff meetings to discuss procedures, performance, and goals.*Assisted with training new employees on proper receiving practices and procedures.*Received and staged incoming inventory for movement to storage or sales floor.*Consistently met company and department objectives within budget and time constraints.

Customer Experience Manager at Michaels Stores, Inc. 05/2015 - 09/2017 (2 years)

*Michaels Arts and Developed customer service policies and procedures to ensure a consistent and positive Crafts experience.*Baltimore Chevy Analyzed customer feedback data to identify areas of improvement in the customer experience.*Chase, MD Provided coaching and guidance to team members regarding best practices for delivering exceptional customer experiences.*Managed escalated customer issues and resolved conflicts in a timely manner.*Trained and mentored new team members to promote productivity, accuracy and friendly customer service. Cashier Sales Associate at Michaels Stores, Inc.

09/2013 - 05/2015 (2 years)

*Michaels Arts and Greeted customers and answered any questions they had about the store s products and services.*Crafts Operated cash register efficiently and accurately, processed payments by cash, check, credit card, Baltimore, MD gift card or automatic debit.*Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.*Issued receipts, refunds, credits or change due to customers.*Stocked shelves with merchandise when needed.*Processed returns and exchanges of merchandise in accordance with store policies. Accounting Assistant at Robert Half International Inc. 08/2011 - 09/2013 (2 years)

*Perform balance sheet reconciliations for monthly close*Handled both incoming and outgoing mail*Updated various financial reports and spreadsheets daily; keeping track of invoicing, aging and collections information*-Providing support to the Accounts Payable*Prepare and review monthly journal entries and account reconciliations*Enter data in accounting system for various financial spreadsheets and statements*Using the proper classification of expenditure codes and accounting*Review invoices for accuracy and completion*Verify items billed against items ordered and received and reconcile differences through follow-up with the vendor and/or other employees*Maintain an organized filing system*Gain experience in the field in varied industry environments contracting with both public and private organizations. EDUCATION

Leesburg

Graduated 1970

Graduated 1995

High School Diploma

SKILLS

retail management, 10 years

customer experience, 15 years

training and development, 8 years

relationship building, 15 years

Typing 50 WPM, 15 years

Data Entry, 15 years

LANGUAGES

English, Fluent

ABOUT ME

I have a drivers license

I have management experience : 9 years

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