Data Entry Clerk
Resume:
Kissie Jackson
Organized, driven and adaptable with excellent planning and problem solving abilities. Offering 8+ years of combined processing, customer service experience and willingness to take on any challenge.
1440 Saint Michael Avenue
East Point, GA 30344
*************@*****.***
EXPERIENCE
State Farm, (Atlanta, GA) — Claims Associate
January 2023 - May 2023
Interviewed policy holders to verify information and obtain additional details. Investigated accidents and incidents to determine causes and extent of damages. Updated claims and provided relevant information to other departments.
Wells Fargo, (Atlanta, GA) — Operations Processor
October 2018 - September 2021
Accessed and used computer software applications to update and maintain records processed. Processed and scanned files into an electronic database. Prepared files for archiving and exchanges, tracking file movement and history.
Synchrony Financial, (Atlanta, GA) — Customer Service
September 2016 - May 2018
Extract transactions, batch checks, invoices and coupons according to client instructions. Handled customers inbound and outbound calls. Investigated and resolved customer inquiries and complaints quickly.
Caci International, (Newnan, GA) — General Clerk 1
August 2013 - January 2015
Prep documents to be scanned, document indexing and quality assurance. Handled inbound calls assisting customer queries and resolved issues.
EDUCATION
Atlanta Technical College, (Atlanta, GA) — Associate of Applied Science (Business Administration)
January 2012 - May 2014
Business administration majors learn the mechanics of business through classes learning fundamentals such as finance, accounting and marketing.
SKILLS
Attention to detail & accuracy
Perform multiple functions
Fast paced production environment
AS - 7200 & Opex - 50
Ability to work independently
Data Entry (alpha/numeric)
Cash handling
Interpersonal skills
Check negotiation
Prioritizing skills
Critical thinking skills
Technology skills
Microsoft office
Customer inquiries/satisfaction
Complex problem solving
Claims preparation
Liability Determination
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