Customer Service Representative

Michelle Trujillo

**** ****** *** **-***********, NM 8712 - 505-***-**** (M) Email ******************@*****.*** or *********@*****.***

Objective:

O b t a i n a p o s i t i o n t h a t w i l l u t i l i z e my s k i l l s a n d a b i l i t i e s a n d, i n t h e p r o c e s s, a l l o w me t o expand upon them.

Skills and Attributes:

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Technical skils:

Excel, Word, Outlook

• 45 Typing, 7109 kspm (alpha and numeric)

• Strong administrative and records management experience

• Possess strong telephone etiquette, administrative, and customer service skils • Capable of handling multiple projects concurrently

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Extremely wel organized and efficient

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A self-starter who is eager to learn new skills

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Adaptable to frequent change

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Held aQclearance and aTop Secret Clearance

Employment Experience:

Customer Service Representative - September 2021 to January 2022 Alorica - Bank of America Deposits

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Assist account holders with various checking accounts questions.

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Asist with directing account holders ot corect department when neded

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Assist account holders with colecting information and processing disputes, stop payments, and or fraud claims.

Assist account holders with claims and complaints when they had a problem with ATMS

Customer Care Advocate - August 2015 to July 2019 ADS- Alliance Data Services

• Assist account holders with their various credit card accounts.

• Assist account holders when making payments on how and where they can make apayment for their account as wel as take payments over the phone.

• Assist with web help for the Account Center website.

Answer questions for various credit card reward programs, as well as update

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