Customer Service Crew Member

CONTACT

Address : Evanston, IL *****

Phone : 331-***-****

Email : ************@*****.***

SKILLS

• Team Collaboration

• Customer Service

• Problem Resolution

• Complex Problem-Solving

• Inventory Control

• Active Listening

• Excellent Communication

• Sales and Upselling

• Multitasking Abilities

PROFESSIONAL SUMMARY

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

WORK HISTORY

Customer Service Associate (Intern), 01/2024 to 07/2024 Walgreens - Chicago, IL

Crew Member, 02/2021 to 09/2022

Raising Cane's - Chicago, IL

Crew Member, 02/2018 to 10/2020

Mcdonald's - Chicago, IL

Engaged customers and patients by greeting them and offering assistance with products and services

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Registered customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchange

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Resolved customer issues and answered questions to ensure a positive customer experience

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Sorts and stocks products on shelves and in the backroom; Promptly unloads trucks and deliveries

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Constructed and maintained displays, including promotional, seasonal, super structures, and sale merchandise

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Contributed to increased sales by upselling menu items and promoting special offers.

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Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.

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• Took orders from Customers and processed payments efficiently

• Followed proper safety procedures when handling and/or preparing food

• Cleaned tables, floors and other areas of the restaurant Greeted customers and answered their questions about menu items, specialty items, promotions, and combinations

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Provided outstanding customer service by taking orders, accurately preparing food, and ensuring prompt delivery of orders, resulting in a 95% customer satisfaction rating

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Efficiently handled cash transactions, maintaining a balanced register with zero discrepancies over two years

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Collaborated with team members to maintain a clean and organized dining area, consistently exceeding sanitation standards set by the restaurant

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Cleaned assigned work areas, dining tables, and serving counters meeting establish quality standards

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JAQUAN LEE

EDUCATION

High School Diploma, 06/2019

Lincoln High School - Chicago, IL

REFERENCES

Available Upon Request

Contact this candidate