Front Desk Customer Service
Resume:
Great! Here is your finalized resume:
---
**Yvette Ramos**
*** *** ******, ********, ** 11217
*********@******.***
---
### Summary
Dynamic and target-driven professional with extensive experience in administrative management, customer service, and early childhood education. Known for excellent communication skills, innovative problem-solving, and a strong ability to meet goals efficiently.
---
### Experience
**Nunu Cubbies Group Family Daycare, Brooklyn, NY**
**Director of Facilities**
*2019 - Present*
- Provided a safe, fun, and educational environment for children.
- Prepared nutritious meals and snacks.
- Encouraged independence and taught life skills, including ABCs, 123s, and personal hygiene.
- Organized educational activities and trips.
- Taught Spanish to children.
**Optum Podiatry, Brooklyn, NY**
**Front Desk Manager**
*2020 - 2023*
- Greeted patients and promoted a welcoming office atmosphere.
- Managed hiring, scheduling, and training of administrative staff.
- Oversaw payroll management using EPIC.
- Maintained office supplies and managed procurement.
- Handled billing, insurance verification, and co-payment collection.
- Managed patient records using EPIC, including check-in and check-out procedures.
- Established and maintained office policies and procedures.
**Brooklyn Family Medical, Brooklyn, NY**
**Front Desk Manager**
*2021 - 2022*
- Managed patient accounts using ECLINICAL and EPIC systems.
- Scheduled appointments and handled patient intake.
- Conducted COVID screenings and temperature checks.
- Managed the Sollis Medical Hotline and directed patients appropriately.
- Maintained a clean and presentable office space.
- Coordinated with vendors for supplies and equipment.
- Addressed patient and staff concerns promptly.
**Dr. Muhammad Tahir Family Medicine, PC, Brooklyn, NY**
**Office Manager**
*2012 - 2019*
- Greeted patients and maintained a positive office environment.
- Managed hiring, scheduling, and training of administrative staff.
- Coordinated procurement of office supplies and equipment.
- Collected co-payments and verified insurance.
- Organized mail, maintained medical records, scheduled appointments, and prepared examination rooms.
---
### Education & Skills
- **Antilles High School, Bayamon** - Graduate
- Proficient in Microsoft Office, E-CLINICAL, MEDIC, EPIC, and EMR systems.
- Skilled in vital signs monitoring, insurance verification, specimen collection, appointment scheduling, and patient history documentation.
- Fluent in spanish
Contact this candidate