Class A Customer Service

Summary

For the past sixteen years I have served the LTL segment of the trucking industry as a Class A local/city P&D driver. In that time I have developed a strong skillset utilizing efficient customer service, interaction, and problem solving. I have also cultivated the abilities to multitask and prioritize time and customer account constraints, and the ability to effectively communicate with both customers and terminal managers. These skills will translate across the board to any other profession. Experience

TForce Freight VA, Richmond

Class A City Driver 08/2023

Managed freight delivery and pickup operations

Ensured accuracy of shipping documents and processed BOLs Prioritized tasks and made important decisions to balance efficiency and safety Interacted with company accounts and customers to address complaints, problems, claims, and discrepancies Acted as the main point of contact between customers and the company Communicated effectively with terminal management to resolve issues Developed strong multitasking skills

Made decisions on the spot to meet customer needs

Handled customer concerns and issues promptly to ensure customer satisfaction and account preservation Demonstrated excellent written communication skills Utilized problem-solving skills to address customer inquiries and resolve issues efficiently YRC/Yellow Freight VA, Richmond

Class A City Driver 04/2019 - 07/2023

Managed freight delivery and pickup operations

Ensured accuracy of shipping documents and processed BOLs Prioritized tasks and made important decisions to balance efficiency and safety Interacted with company accounts and customers to address complaints, problems, claims, and discrepancies Acted as the main point of contact between customers and the company Communicated effectively with terminal management to resolve issues Developed strong multitasking skills

Made decisions on the spot to meet customer needs

Handled customer concerns and issues promptly to ensure customer satisfaction and account preservation Demonstrated excellent written communication skills Utilized problem-solving skills to address customer inquiries and resolve issues efficiently New England Motor Freight VA, Richmond

Class A City Driver 04/2016 - 02/2019

Managed freight delivery and pickup operations

Ensured accuracy of shipping documents and processed BOLs Prioritized tasks and made important decisions to balance efficiency and safety Interacted with company accounts and customers to address complaints, problems, claims, and discrepancies Acted as the main point of contact between customers and the company Communicated effectively with terminal management to resolve issues Developed strong multitasking skills

Made decisions on the spot to meet customer needs

Handled customer concerns and issues promptly to ensure customer satisfaction and account preservation Demonstrated excellent written communication skills Utilized problem-solving skills to address customer inquiries and resolve issues efficiently Vitran Express VA, Ashland

Class A City Driver 04/2008 - 02/2016

Managed freight delivery and pickup operations

Ensured accuracy of shipping documents and processed BOLs Sean Jutzi

North Chesterfield, VA 804-***-****

*************@*****.***

Prioritized tasks and made important decisions to balance efficiency and safety Interacted with company accounts and customers to address complaints, problems, claims, and discrepancies Acted as the main point of contact between customers and the company Communicated effectively with terminal management to resolve issues Developed strong multitasking skills

Made decisions on the spot to meet customer needs

Handled customer concerns and issues promptly to ensure customer satisfaction and account preservation Demonstrated excellent written communication skills Utilized problem-solving skills to address customer inquiries and resolve issues efficiently Skills

Customer service, Communication skills, Time management, Documentation review, Multi-tasking, Problem solving, Physical logistics, Account Management

Education

J Sargeant Reynolds Community College Henrico, VA Administration of Justice 06/1994

In 1993 I was inducted into the Alpha Iota Beta chapter of Phi Theta Kappa (the International Honor Society for Two Year Colleges.) I made the Dean's List every semester for two years and the President's Honor Roll every semester of my final year.

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