Social Worker Case Manager

Laura Ann Kelner-Shinn, LCSW

**** ****** **** **** ****, IN 46123

317-***-**** *******************@*****.***

PROFESSIONAL EXPERIENCE

Elevance Health, Indianapolis, IN 2008 -Present

Social Work Case Manager, Federal Employee Health Program; 2013 – Present

Manager for the Senior Program social work network, working with top-level members throughout the US. Conducts social work assessment, initial and follow-up calls. Connects Federal Employee Health members to community resources and services in their state.

Utilization Management Social Worker, Senior Services; 2010 – 2012

Coordinated discharge plans with utilization review nurses and facilities. Maintained the data base for the Ohio member’s project. Led the member transition project with an outside vendor to develop a new internal case management program.

Created new Utilization Management Social Work position.

Decreased hospital stays for members contributing to companywide cost containment.

Social Work Case Manager, Senior Specialty Programs / Kidney Disease; 2008 – 2010

Managed the Senior Program social work network, working with top-level members throughout the US. Conducted social work assessment and follow-up calls. Connected senior members to community resources and services in their state. Created social work assessments and follow-up documentation. Implemented discharge planning with providers and members throughout the network.

Decreased hospital admissions that saved the company approximately two million dollars.

Created and implemented new scripts for associates to engage with top-level members throughout the system.

IU HEALTH, Indianapolis, IN 2004 – 2008

HIV Social Worker, LifeCare Program; 2005 - 2008

Conducted psychosocial assessments and supportive / crisis counseling for clients. Matched clients to appropriate community services and resources. Provided client HIV testing and counseling.

Initiated increased billing for social work services provided significant additional revenue for the LifeCare Program.

Coordinated fund raising events to raise money for yearly AIDSWALK.

Gynecology Oncology / Radiation Social Worker; 2004

Conducted psychosocial assessments for in-patients and outpatients. Conducted the discharged planning, support and end of life counseling with patients and their families. Linked clients to cancer services and education resources.

Served as a key representative for the End of Life committee at IU Hospital.

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Laura Ann Kelner-Shinn, LCSW

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WISHARD HEALTH SERVICES, Indianapolis, IN 1999 – 2004

HIV Social Worker; 2000 - 2004

Conducted psychosocial assessments and supportive / crisis counseling for clients. Matched clients to appropriate community services and resources. Conducted educational initiatives on HIV/AIDS. Assisted clients with access to insurance programs.

Secured the grant for a new Care Coordinator position

Served as a key representative on the AIDSWALK committee.

Burn Unit / Plastic Surgery Social Worker; 1999 - 2000

Conducted crisis and support counseling for in-patients and outpatients. Managed the insurance review process for in-patient hospitalization. Oversaw discharge planning with patients and their families.

Initiated the first Wishard burn survivors support group.

REHABILITATION HOSPITAL OF INDIANA (RHI), Indianapolis, IN 1998 – 1999

Case Manager, Stroke Unit

Managed the insurance verification and pre-certification of benefits with clients. Coordinated the discharge planning with patients and their families.

MARION COUNTY GOVERNMENT SERVICES, Indianapolis, IN 1994 – 1996

Probation Officer, Marion County Superior Court - Adult Supervision; 1995 - 1996

Served as the link between clients, the court and the community.

Paternity Paralegal, Marion County Prosecutor’s Office - Child Support Division; 1994 - 1995

Facilitated communication between clients, the prosecutor and court for Paternity Paralegal cases.

EDUCATION

Masters, Indiana University-Purdue University; Indianapolis, IN

B.A., Purdue University; West Lafayette, IN

LICENSES

Licensed Clinical Social Worker; 2003 - Indiana License Number: 34004713A

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