Customer Service Human Resources

Bana, Shukri

**** * ******* ****** ****#**** chandler AZ 85286

571-***-****/********@*******.***

Objective

Seeking a challenging position where I can utilize my administrative skills.

Summary of Qualifications

·Excellent organizational skills, analytical, and problem solving skills

·Strong financial management skills

·Attention to detail

·Strong interpersonal skills

·Strong track record in multi-tasking and a team player

·Excellent confidentiality skills

·Very flexible with work hours

·Multilingual (English, Somali, Swahili).

·I have high clearance background

Work Experience

Peckham passport information center

3150 S 48th St Phoenix, AZ 85040. December 2023 — present

· Customer Service representatives agent

Serenity Behavioral Therapy

101. W Hackberry Dr Chandler AZ 85248 March 2023 – Present

·Complains

·Processing paperwork for new hire and clients

·Doing group for the clients

Waamo Restaurant September 2020 – Feb 2023

5050 E McDowell Rd Phoenix AZ 85008

·Customers service support

·Cashier

·Manager, handling associates scheduling and payroll

·Making orders for the restaurant as needed

Macy’s August 2010 – December 2018

8000 Tysons Corner Center, Mclean, VA 22102

Administrative Support Team Associate

·Assist AST Supervisor and sometimes attend AST conference calls led by DOD/DDHR

·Facilitate CBT Training and administrative portion of new hire orientation

·Coordinate all functions of the hiring process including prescreening applicants, correspondence with applicants, and scheduling interviews with store management

·Utilize Taleo, PeopleSoft, MSP, MS Office Suites and other HRIS databases to perform Human Resources and Administrative Support tasks

·Coordinate distribution of all incoming communications (including faxes, e-mails, memos, letters, newsletters, and phone calls) whether from customers, employees, management, or the general public

·Balance vault and store checkbook and perform other cash functions on a daily basis

·Complete weekly store newsletter, maintain store bulletin board program, and organize store recognition allies

·Implement store Safety program and handle incident reporting process

·Input employment data in the Job Requisition System and handle all new hire paperwork, orientation, and training sessions

·Act as liaison for District HR office to help resolve HR issues

·Keep non-payroll supply budget logs and review seasonal payroll budgets

·Act as MST liaison and train associates and GSMs on how to call in repairs

·Complete and submit monthly legal compliance audits in a timely manner

·Legal compliance / governmental visits. AST is only responsible to handle administrative portion of visits (fax or email documents issued / input work orders if required). The highest ranking Executive in the building should accompany any government official. Report all details of the visit to the Facility Call Center and District leaders ASAP.

·Coordinate vacation calendars and on-call communications

·Print and update department records, reports, newsletters, and schedules as needed

·Maintain supplies and orders and participate in inventory

·Maintain contact lists and employee information

·Follows shortage programs and procedures

·Perform other various duties within AST (General Administration, Human Resources, Staffing, Operations, and Cash Office) as needed

Macy’s August 2008 – July 2010

8000 Tysons Corner Center, Mclean, VA 22102

Sales Associate/Cashier

·Acknowledge customers in a friendly and helpful manner within 30 seconds of their entry into the area

·Handle all returns courteously and professionally

·Sell clothing and related merchandise according to customer service techniques and professional selling skills

·Determine customer needs based on personal features and other customer preference related factors

·Explain various clothing brands through actual application or card application

·Responsible for achieving personal sales goals

·Use clientele program to maintain customer profile and contact information to increase personal sales

·Be knowledgeable of and perform sales support functions related to POS procedures

·Alert Sales Manager of inventory and other inaccuracies

·Attend product training classes and seminars

·Ensure proper presentation, organization, storing, and replenishment of stock

·Participate in pre-selling and sales driving events to maximize sales

·Ensure timely processing of new receipts, damages, testers, and return to vendors (RTVs)

·Maintain good housekeeping standards

·Ensure work area is free from hazards and work in a safe manner

·Adhere to Loss Prevention control and compliance procedures

·Be in compliance with all hygiene standards

·Perform other duties as needed

Gussini Fashions February 2007 – May 2009

7851 Richmond Highway, Alexandria, VA 22306

·Welcomed and assisted customer.

·Conducted register daily audits.

·Handled customer complaints and returns.

·Completed necessary reports on store inventory.

·Trained new employees.

Education/awards

High School Diploma

Woodson High School, Fairfax, VA 22031

Attending NOVA Community College

Macy’s The MAGIC Awards (2013-2015)

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