Customer Service Supply Chain
Resume:
Reginald S. Hopkins
Hillsborough, North Carolina
**********@*****.***
Summary: A highly organized and detail-oriented communicator who is an independent thinker, self-motivated, flexible and adaptable to new technology and systems. With extensive experience in distribution and operations and a proven track record of ensuring efficient logistical processes that improve operational workflows, I am seeking to leverage these skills and experience in a new and challenging role within a growing and dynamic organization.
WORK EXPERIENCE:
UPS Supply Chain - RTP NC (April 2019 – Present)
Service Associate II, Distribution Operations
Supervised daily warehouse activities, including quality assurance, inventory control, space management, logistics, floor productivity, shipping, and customer service.
Managed the flow and quality of work to maximize efficiency and minimize overtime.
Managed distribution operations ensuring timely and accurate delivery of products.
Managed inventory & control cycles.
Lead and coordinated team members to streamline processes and enhance productivity.
Utilized software tools to track shipments.
Resolved issues and provided exceptional customer service.
Implemented best practices to improve safety and efficiency in the work area.
Kaye Products, Hillsborough, NC (July 2007 – March 2019)
Warehouse Support Lead – International Sales
Shipping and receiving
Re-stocking parts for company-designed rehabilitative equipment and accessories
Organizing warehouse supplies
Creating new systems for efficient workflow
Training new warehouse staff
Prepping & pulling daily orders for shipping
Operating complicated machinery
Total Exposure Designs, Hillsborough NC (May 2005 – July 2007)
Screen printing and design
Filling orders
Packaging
Inventory
Measurements, Inc., Durham, NC (July 2004 – March 2005
Providing performance assessment scoring services
Verifying accuracy and validity
Reginald Hopkins Resume – Page 2
Cardinal Health, Morrisville, NC (September 2001 – 2003)
Distribution/Receiving/Dock Worker
Ordered medical supplies for hospital.
Conducted inventory of medical supplies through Pyxis and P-dad systems
Provided customers with shipping and receiving dates and times of product arrival.
Stocked, labeled and organized medical supplies in hospital units
Checked inventory daily for expired products and low volumes.
Handled busy multi-phone lines and voice mail from hospital and affiliates.
Sunshares Recycling, Durham, NC (1999 – 2000)
Recycling Assistant
Driving vehicle to various routes to collect recyclable products from households.
Sorted and organized recycled material into appropriate bins.
Operated a forklift to distribute recycled items.
Pinnacle Ridge Apartments, Durham, NC (1997 – 1999)
Maintenance Worker
Performed various maintenance tasks for luxury apartment community including minor repairs in apartments and buildings.
Handled emergency/crisis situations with proficiency, in addition to providing preventative maintenance work.
Painted and resurfaced holes in walls as needed, unclogged drains and toilets
Fixed leaks in faucets, ceiling and countertops
Southern Season Warehouse, Hillsborough, NC (1995-1996)
Shipping & Receiving Clerk
Shipping and Receiving
Packaging
Performing Inventory
Operating cherry picker equipment
Service Merchandise, Durham, NC 27707 (1993- 1995)
Inventory Control Clerk
Responsible for overseeing shipping and receiving for entire store.
Maintained and verified inventory records.
Performed inventory.
Interacted with front office staff to process orders.
Durham Parks and Recreation, Durham, NC (1990 – 1992)
Group Leader/Team Coach
Coached various sports to children ages 6 to 15 years old.
Taught teamwork and self-discipline to the youth
Assisted students with homework assignments and provided advice on personal issues.
EDUCATION:
NCCU, Durham, NC Attended 1988-1991
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