Subject Matter Expert

Shilpa Kodali

******.*******@*****.***

Phone: +1-971-***-****

Summary:

Postgraduate in Master of Computer Applications (MCA) with 4 years of experience in Information Technologies.

Excel in in-depth business analysis and troubleshooting.

Proven track record in:

oManaging regular meetings with development teams and project stakeholders.

oCoordinating integration testing with customers.

oBecoming a Subject Matter Expert on assigned projects.

Exceptional organizational skills and meticulous attention to detail.

Prioritize tasks and deliver high-quality software solutions on time with minimal oversight.

Passionate about operational excellence and leveraging technology to achieve business growth.

Professional Work Experience:

Azure Support Engineer

May 2021 – May 2023

Client: Microsoft Corporation

Organization: LTIMindTree

Ran and attended regular meetings with development teams and project stakeholders.

Scheduled and coordinated meetings with customers for integration testing.

Supported worldwide customer base related to Azure resources usage and billing.

Became a Subject Matter Expert on Azure Subscription Management.

Prioritized assignments and delivered on time with minimal oversight.

Ensured high-quality delivery of software solutions.

Managed and resolved high-severity tickets related to Azure Billing.

Created minutes of meetings during daily stand-up calls.

Handled customer calls, managed notes, documentation, and time management.

Mentored and coached new team members.

Collaborated with the Azure engineering team to stay updated on product developments.

Analyzed data and metrics to identify areas for improvement.

Consistently received positive feedback from customers, team leads, and managers.

Admin Console for AMOSS

Feb 2005 – May 2007

Organization: Honeywell Technology Solutions Lab, Bangalore, India

Developed a web application for Honeywell AMOSS using JAVA, JSP, HTML, and PL/SQL.

Delivered diagnostic information for aircraft maintenance technicians.

Integrated aircraft and ground support systems to provide comprehensive support.

Ensured the application met high-quality standards and delivered necessary information efficiently.

Technical Skill Set:

Database: Oracle with knowledge of PL/SQL

Languages: JAVA, C++, C, Python

Web Technologies: JSP, HTML

Cloud Technologies: MS Azure, Azure DevOps, Azure Active Directory

Tools/Applications: MS-Dynamics, MS-Excel, MS-Power BI, HPQC, ALM

Agile Tools: JIRA, Confluence

Educational Qualification:

M.C.A. (Master of Computer Applications): First Class with Distinction 77.3%

B.Sc. (Computer Science): First Class with 65.5%

Work Authorization:

Permanent Resident (Green Card Holder)

Location:

Portland, OR, US

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