Case Management Manager

STEPHEN JACKSON

Orlando Florida *****

********************@*****.***

Phone-317-***-****

Professional Summary

Experienced and dedicated hard worker with several years of experience in education and case management. Ability to problem solves and clam demeanor in any situation allows to manage decision for all vested stakeholders that often leads to a WIN/WIN outcome.

Skills

Relationship Building

Home visits and Inspection

Verbal and Written Communication

Decision Making

Case Management

Conflict Resolution

Problem Solving

Crisis Intervention

Calm under Pressure

Positive Attitude

Team Player

Microsoft Word

Work experience

Conflict Resolution Specialist/ PASS coordinator- Renaissance Chickasaw Charter - Orlando, FL September 2022 to May 2024

A leader and trained professional Conflict Mediator help guide all conflict misunderstanding, Adult to Adult, student to student conflicts, while helping students develop communications skills to effectively communicate with one another in a fair and respectful manner. To improve the situations of bullying, harassment, and name calling towards one another through, one on one conflict mediation(s). Guided students reducing physical misunderstanding towards one another. Therefor improving our school environment which made the school more conducive for learning.

Experience- Case Manager Stepinstepupinc Indianapolis IN February 2020- July 2022

Encouraged clients to articulate expectations and goals for successful rehabilitation.

Communicated with legal services providers, social services agencies and local judicial systems regarding cases.

Maintained up-to-date case records with case activity status.

Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.

Developed trusting relationships with social services, health care providers and governmental agencies.

Transitioned clients to different providers based on progress or needs.

Experience- Behavior Interventionist Stonybrook Middle School Indianapolis IN August 2016 – August 2021

Implemented the behavior intervention plan with the information collected for the purpose of providing behavior intervention based on the individualized needs of the child and family.

Collected/documents/written data, related reports, and child records for the purpose of ongoing behavior intervention service planning and review.

Communicated with children, family members, school staff, and agency personnel for the purpose of sharing information pertaining to applied behavioral strategies and interventions.

Communicated to school staff for the purpose of implementing intervention strategies to follow specified for behavior management plans.

Implemented instructional strategies to instruct children.

Provided school staff guidance for providing behavioral intervention activities for children in settings carrying out the behavioral intervention plan.

Experience-Dean of Students Imagine school- Indianapolis IN August 2005 to May 2016

Experience- Conflict Mediator Fort Wayne Community School-Fort Wayne IN August 1995 to May 2005

Education Summary

Bachelor of science- Sociology

University of Southern Indiana

Evansville IN May 1995

Trained Conflict Mediator- Manchester College 1995

Trained Diversity Facilitator- lambert and associates Chicago Illinois 1996

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