Customer Service Representative

Juan Toscano

Pico Rivera, CA

Cell: 323-***-**** - Email: ************@*****.***

Summary

Experienced 20 plus years on transportation freight services with excellent client and project management skills. Action-oriented with strong ability to communicate effectively with technology, executive, and business audiences.

Skills:

●Client-focused

●Results-oriented

●Quick learner

●Time management skills

●Positive learning process

●Computer proficient

●File/records maintenance

●Microsoft Office

●Bilingual in English & Spanish

●Excellent communication

●Works well independently and flexible

●Experience in Foreign Trade Zone, Ocean imports and air imports industry

Experience:

Vanguard Logistics Rancho Dominguez, CA

Customer Service Representative – August 2018 to December 2023

●Providing rates, pricing, and routings to agents, overseas offices and customers Negotiate rates with a trucker, warehouse as well as with steam shipping lines, request to amend contracts and filing of ocean rates, and also acting as an NVOCC as some of our shipments book under NVOCC contract. Involved in full cycle of Export related activities; Scheduled and organized the routing Produced Export documentation - bills of lading.

●Requested bookings with steamship lines, prepared bookings for customers (LCL and FCL) with various carriers from North America to Europe, Asia, South America and other countries. Setup the pickup and return of the container with the truckers tracked the container.

●Prepared master shipping instructions Prepare, assemble and courier documentation packet necessary for customs clearance purposes. Prepared and review hazardous materials declarations.

●Checked for accuracy as well as letters of credit.

●Billed each file with appropriate charges to close out the file.

●Responsible for all aspects of international export shippi ng beginning with building and maintaining customer relationships, quoting shipments, arranging.

●Los Angeles Regional Food Bank

●Warehouse Logistics Supervisor October 2014 – December 2017

●Supervised union and non-union employees as well as Program Volunteers TSE (Temporary Subsidized Employees).

●Supervised and control all aspects of inventories including Government and Finish Goods Cycle Counts and month-end closings.

●Trained employees to use the company’s equipment, internal data entry system, and other programs such as Fedex, UPS, and Excel.

●Oversaw that all production orders are completed in a timely manner for distribution.

●Swissport Cargo Services 1995-2013

●Supervised the Singapore Airlines Contract Import/Export Office and Warehouse Supervised all documentation was processed and cleared by US customs and AMS (Air Manifest System)

●Trained new employees in the warehouse and office, including Forklift, data entry, customer service training.

●Communicate with oncoming Supervisor of all information of the daily events to ensure a smooth change in shifts

Education

●High School Diploma

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