Data Entry Customer Service
Resume:
ERICA APPLEGATE
GIRARD, KS *****
***************@*****.***
PROFESSIONAL PROFILE
Customer service oriented and performance driven professional, possessing a strong understanding of the importance of accurate claims processing. Pay close attention to detail for accurate and compliant documentation and maintain and ensure patient privacy and confidentiality.
Accustomed to working in environments where accuracy and accountability are essential.
Strong written, verbal, and interpersonal skills for effective communication and documentation.
Maintain accurate data to ensure details are not overlooked.
Ultimate Medical Academy – HIPAA Essentials for Healthcare Professionals Certificate.
Microsoft Office Applications – Word, Excel, and PowerPoint; Type 40 WPM.
CORE QUALIFICATIONS
Medical Billing Accounts Receivable Collections Co-Pay Deductibles Co-Insurance EOBs
Revenue Cycle Management Posting Payments Government (Medicare & Medicaid) Third Party Payers
Electronic Health Records (EHR) Electronic Medical Records (EMR) Managed Care (HMO PPO POS)
Workers Compensation Insurance Verification Insurance Claim Processing CMS 1500 CMS 1450 (UB-04)
Front Office Operations Medical Office Procedures Scheduling Medical Terminology
Anatomy & Physiology HIPAA Compliance Medical Coding (ICD-10-CM HCPCS CPT)
EDUCATION
Ultimate Medical Academy
Diploma – Medical Billing and Coding, 2022
WORK EXPERIENCE
New Hope Services – Pittsburg, KS 05/2020 – 09/2021
Certified Nursing Assistant
Took vital signs and assisted with activities of daily living – personal hygiene, mobility, and feeding.
Communicated and interacted effectively and tactfully with patients, visitors, families, and supervisory staff.
Documented and reported observations of patient behavior, complaints, and physical symptoms.
Maintained confidentiality standards of protected health information in accordance with HIPAA guidelines.
Jackson Hewitt – Joplin, MO 12/2019 – 05/2020
Tax Preparer
Reviewed financial records such as income statements and documentation of expenditures.
Interviewed clients to get a thorough picture of financial situation.
Verified totals on past forms for accuracy and calculated and invoiced for preparation fees.
Private Duty Care – Weir, KS 12/2014 – 02/2016
Home Health Aide
Assisted with activities of daily living, personal hygiene, mobility, and feeding.
Handled light housekeeping duties, prepared meals, and ran errands.
Engaged individuals in activities and sensory stimulation to encourage positive reactions.
Offered companionship and contributed to a positive environment to enhance quality of life.
Wal-Mart Home Office – Bentonville, AR 02/2006 – 12/2006
Accounts Payable Specialist
Collaborated with internal departments to gather, analyze, and interpret relevant financial data.
Received, processed, verified, and reconciled invoices.
Compared system reports to balances and verified entries.
Charged expenses to accounts and cost centers and controlled petty cash spending.
VOLUNTEER EXPERIENCE
The Lord's Diner – Pittsburg, KS 11/2019 – 08/2020
Diner Volunteer
Assisted individuals with obtaining their food and beverages.
Helped individuals find comfortable places to enjoy their meals.
Consistently provided professional, friendly, and engaging service.
Followed all safety and sanitation policies when handling food and beverages to uphold proper health standards and sorted and organized all food donations according to relative nutritional value.
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