Guest Service Shift Manager

JANICE

LENTINI

J

L Tampa, Florida *****,

720-***-****

*********@*****.***

EXPERIENCE

Small Business Owner March 2008 - Current

Banjana Creations Tampa, Florida

• Cultivated strong customer, vendor and staff relationships by promptly resolving key issues.

• Kept stock inventory up to date.

• Oversaw company cash flow and financial aspects of business. Server December 2023 - January 2024

Dennys Las Vegas, Nevada

• Trained new servers in company policies, guest service standards and best practices.

• Reconciled cash tills from dining sales as part of closing duties.

• Listened to guest needs and responded promptly for personalized service. Ride Share driver May 2021 - December 2023

Las Vegas, Nevada

• Kept vehicle clean, polished and in prime operating condition.

• Provided bottled water and other conveniences to increase passenger comfort and satisfaction.

• Transported passengers throughout service area with focus on safety, courtesy and timely transport.

• Picked up passengers to safely deliver to requested destination. Server November 2020 - December 2020

Dennys Tampa, Florida

• Explained details for new menu items and daily specials.

• Reconciled cash tills from dining sales as part of closing duties.

• Restocked service stations to maximize availability. Bartender Shift Manager February 2018 - November 2020 Mickis Tiki Bar Pompano Beach, Florida

• Engaged guests with friendly conversation to build bar loyalty and encourage repeat business.

• Created specialty cocktails following complex recipes.

• Balanced efficiency with exceptional service to manage guests in high-volume environment. Breakfast Server January 2016 - February 2018

Griddle Restaurant Boca Raton, Florida

• Processed credit card transactions, gift cards and cash payments.

• Informed customers of ingredients and allergens to support sensible menu choices.

• Took accurate notes detailing customer orders.

• Restocked service stations to maximize availability.

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