Technical Support Engineer

Name-: Kunal Landge Email id:***************@*****.***

Cell No: +91-805*******

Technical Support Engineer

AWS certified Solution Architect

CAREER OBJECTIVE

Having 2 years of experience in IT Infrastructure and Hosting based 24X7 support environments as Technical Support Engineer. Seeking to work with a company where I can use my skill set to the fullest along with learning new things and expanding my knowledge. TECHNICAL SKILL

Cloud Environment AWS

Build Tools Maven

Version control tool GIT, GitHub

Application server Tomcat

Monitoring Tools Cloud Watch, Grafana & Ping-flow

Scripting tools Shell.

Operating Systems Windows, MAC & Linux

PROFESSIONAL SUMMARY

Hands on experience in Amazon Web Services (AWS) provisioning and good knowledge of AWS services like EC2, Elastic Load-balancers, S3, Cloud Front, Elastic File System, DMS, VPC, Route53, Cloud Watch, Cloud Trail, and Cloud Formation.

Experience in ticketing tools like Grafana development.

Launching Amazon EC2 Instances using Amazon Web Services (Linux/ Ubuntu) and configuring launched instances with respect to specific applications.

Defined AWS Security Groups which acted as virtual firewalls that controlled the traffic allowed reaching one or more AWS EC2 instances.

Working on Multiple AWS instances, set the security groups, Elastic Load Balancer, AMIs, and Auto Scaling to design cost effective, fault tolerant and highly available systems.

Configuring and Networking of Virtual Private Cloud (VPC).

Experience on SCM tools like Git, and GitHub for branching, tagging, and version management

Monitor and optimize cloud infrastructure performance

Develop and maintain cloud security best practices

Analyze and troubleshoot cloud infrastructure issues

Develop and maintain cloud infrastructure documentation

Design and implement cloud-based solutions for scalability and availability

Develop and maintain cloud-based application architectures

Design and implement cloud-based data storage and retrieval solutions

Design and implement cloud-based monitoring and logging solutions EDUCATIONAL QUALIFICATION

Bachelor of Engineering – (Electrical, Electronics & Power) SGBAU AMRAVATI UNIVERSITY 2016-2019

CGPA – 7.11

PROFESSIONAL EXPERIENCE

Technical Support Engineer - GIIS Balewadi Pune (February 2023 to October 2023)

• Installs, configures, and tests operating systems, application software, and system management tools.

• Serves in coordinating many teams testing and assessing for the creation of design and the best output Implementation.

• Executes warranty and support tasks. Collaborates with other experts to achieve high-quality outputs within the frame of the organization's rules, policies, and procedures.

• Implements configure and test software platforms, software applications, and system management software.

• Application Support – My GIIS.

• Administering and resolving applications issues, providing updates, and performing root cause analysis.

• Maintain good professional relationships with counterparts of engineering and customer support departments.

• Provide support and identify all issues and prepare appropriate documentation all issues and solutions.

• Outlook Configuration / Office 365 configuration, Windows update & security, system Upgradation with hardware printer support, System format Local / Network.

• I-pad, Mac-book mirroring support with smart interactive panel / Application support.

• Documenting and keeping records of technical issues and solutions. WORK EXPERIENCE

Role : Desktop Support Engineer – Explore Infotech Solution (Jan 2022 to Feb 2023) Technology: Linux, AWS, Application Support

Key Responsibilities:

• Implemented AWS EC2, IAM, S3, EBS, Elastic Load balancer (ELB), and Auto scaling groups’ services.

• Creating S3 buckets and also managing policies for S3 buckets and Utilizing S3 bucket and Glacier for storage and backup on AWS.

• Created alarms and notifications for EC2 instances using Cloud Watch.

• Managing a team of DevOps engineers for infrastructure support on the AWS cloud.

• Addressing Computer, network, users & printer issues

• Tracking Tickets, Request – 65 ticket resolution out of 100 in week.

• Maintain Ticket records and resolution documentation for new issue, assign tickets to global team or relevant person.

DECLARATION

I consider myself familiar with the Skills mentioned. I am also confident of my ability to work in a team. I hereby declare that the above information is true to the best of my knowledge. Name: Kunal Landge.

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