Ux Designer User Experience
Resume:
Resume
Hey! I'm Kumar Sourabh.
I Solve Problems. Creative and forward-thinking Product Designer with over 9 years of experience in user experience and product design and research. Passionate about creating meaningful digital products, I possess a keen eye for aesthetics and a deep understanding of user-centric design principles. I excel in transforming complex problems into intuitive and visually captivating solutions, collaborating with cross-functional teams to deliver exceptional products that seamlessly blend form and function. My focus on human- centered design ensures that the products not only meet user needs but also evoke delight and foster lasting connections.
I have a portfolio of rich interactive experience in enterprise, service & consumer applications ranging across a wide spectrum of domains including Logistic, Banking, Finance, Insurance, Manufacture, Travel & Tourism, Hospitality, Retail and Healthcare.
Experience in conducting workshop with stakeholders, product managers and engineering teams to understand business, vision, requirement, users, and technology and set KPI’s.
Experience in conduct research & analysis process with stakeholders and end users. Expertise in quantitative & qualitative, contextual inquiry, vision & strategy, mental model, validate the design by different methods.
Expertise to use participatory design activities such as Brainstorming Sessions, persona development workshop, user/customer journey mapping paper prototype co-creation, card sorting, usability testing, iteration & feedback meetings, etc.
Experience in accessibility (WCAG 2.0) best practices, designing for a global audience and a great technical understanding building design systems.
Understanding of front-end web and mobile technologies such as HTML/CSS that are required to build out experiences.
Proficiency in design tools such as Figma, Sketch, or Adobe XD.
Designed and developed reusable UI Patterns & components, sketch libraries
Proficiency in entire breadth of activities associated with the Design Life Cycle.
Good understanding of user centered design (UCD) methodologies
Proficiency in building design system, creating wireframes, prototypes, and detailed design specifications that describe the intended experience to stakeholders
Work with development teams to ensure the implementation of designs meets quality standards.
Working in collaborative design model in Scaled Agile framework CAREER TIMELINE
2022-24
1.5 years
Cognizant Technology Solutions, US
User Experience Designer
Working closely with clients on their premises and overseeing the management of the design team. Conduct workshops with stakeholders to gain a deep understanding of their requirements, technical constraints, business objectives, flow diagrams, pain points, and expectations, conduct user research to identify user needs. Following a structured design process, I collaborate closely with both the business and development teams, providing valuable insights and recommendations.
Responsible for documenting design decisions, preparing audit reports, and engaging in team-building activities. Moreover, I PORTFOLIO
rb.gy/jx5eg
CONTACT
************@*****.***
linkedin.com/in/sourabhk7369/
PASSPORT/VISA
X6704329 (20/12/2033)
VISA: H1B (Sep, 2024)
Consumed: 19 Months (Sep,
2022- March 2024)
SKILLS
DESIGN: Human Computer
Interaction, UX Design,
Ideation, Wireframing,
Interactive Prototyping, Visual
Design, Information,
Architecture, Illustration,
Systems Thinking, Design
Thinking, Agile, Human-
Centered Design, Product
Strategy, Storytelling.
RESEARCH: Creating design
strategy, Problem Analysis,
User Research, Primary &
Secondary Research,
Stakeholder Interviews, User
Interviews, Field study,
Observational Research,
Personas, Affinity Mapping,
Journey Mapping, Heuristic
Evaluation, Competitive
Analysis, Task Analysis,
Usability Testing, Information
Architecture.
PROGRAMMING
HTML, CSS3
TOOLS
Figma, Adobe XD, Adobe
Photoshop, Adobe Illustrator,
Sketch, Invision, Jira, Miro,
Mural, Asana, Balsamiq, Axure
RP, Jira, Azure DevOps, Asana
and Trello,
actively manage client relationships, ensuring their satisfaction and fostering long-term partnerships.
2014-22
8.5 years
2012-14
2 years
2006-11
5 years
Cognizant Technology Solutions, IND
UX & UI Consultant
To understand the requirements from stakeholders and conduct user research to gain insights into their needs, pain points, and expectations. I worked on several projects, both as an individual and as part of small and large teams situated in different time zones. My tasks involved converting ideas into tangible products by following a rigorous design process, which included designing prototypes and visual elements.
I also played a crucial role in validating designs and collaborating closely with development teams. Additionally, I was responsible for creating comprehensive design documentation to ensure seamless communication and understanding among team members.
Masters of Design (M.Des)
Indian Institute of Technology (IITG) Guwahati, India Department of Design
Two years full time master’s degree program.
RELEVANT COURSES :Foundations, Experience Design, Graphic Design, Typography, Product Design, Human Computer Interaction, Design Research, Design Management, Design Semantics, Ergonomics in Design, Innovation in design, Sustainable in Design.
CPI: 8.9
Bachelors in Fine Arts
Patna University, Patna, India
College of Arts & Crafts
Five years full time bachelor degree program.
RELEVANT COURSES: Foundations, Applied Art, Graphic Design, Print Media, Digital Media, Photography, Lithography, Painting, Sculpture, Indian Art History, Western Art History. Percentage: 75
PROJECT OVERVIEW
1. Project Title: Designing billing & Invoice management portal Client: UPS Capital (Logistic & Insurance)
Location: Atlanta - GA
Duration: Jun 2023 to present
KEY RESPONSIBILITIES
Responsible for design and improve products to meet user needs and business goals, including creating new products, conducting research, collaborating with teams, enhancing existing products, and conducting design audits appealing user interfaces.
DESCRIPTION
Design and migrate billing system from Guidewire.
Responsible for gathering and analyzing business requirements, creating a high and detailed design, documented all process and audit the screens.
Understand user requirements, business goals, and priorities for the product/system. Conduct workshop with users. Formulate a design strategy to achieve the desired goals in the specified schedule.
Lead the design team, fostering creativity and maintaining design excellence for delightful user experiences that drive business success.
Added enterprise based elements in design system
Visualize, abstract, break down complex use-cases and drive the vision into solid design solution. 2. Project Title: Interactive learning portal for customer based on Google Cloud Client: Google Cloud (E-Learning & Cloud)
Location: Austin - TX
Duration: January, 2023 to June, 2023
KEY RESPONSIBILITIES
Understanding customer needs through workshops, research, and testing. I simplify user interaction and navigation, ensuring accessibility and personalization while iterating to improve the user experience. DESCRIPTION
Collaborate in designing a platform to finding service and learning on an AI based solution.
Supporting research team on creating qualitative and quantitative research to improve user experience
Prepared high-level insights/pain points and defining customer journey stages in purchase of insurance policy
Create visuals for journey map, themes, interactions to enhance the overall experience
AI featured solution for users and topic cauterizations. 3. Project Title: Design and manage logistic management and supply distribution tool Client: J.B. Hunt (Logistic Solutions)
Location: Lowell - AR
Duration: September, 2022 to January, 2023
KEY RESPONSIBILITIES
Balancing business objectives, user needs, and technical capabilities at J.B.Hunt, I collaborate with stakeholders to provide effective solutions. My approach involves design research, user research, visualization, and the creation of user- centered solutions.
DESCRIPTION
Enterprise based application to manage the distributions and worked in collaborative design model in Scaled Agile framework.
Worked with stakeholders to understand the specific business needs,
Provided agile teams with the next increment of UI design, User experience guide lines, and design elements in a just in time
Collaborating in development of reusable components/library (table styles, forms, calendar controls etc.)
Attending daily standup meetings to clear any outstanding questions
Attending iteration planning, backlog refinement meetings, demos and when ever critical UX related work is involved
Review and understand all existing systems to identify the issues, pain points, wish lists through interviews, surveys with stake holders
Conducting design workshops to create future customer journey experience map
Prepare script and test plan for conducting user testing
Illustrating design ideas using storyboards, process flows and sitemaps
Creating fast, low-fidelity prototyping to develop runway for future implementation
Identify design problems and devise elegant solutions 4. Project Title: Design support Kantar website for different languages and locations Client: Kantar (Service & Consume)
Location: Offshore- Gurgaon, India
Duration: November 2021 to September, 2022
KEY RESPONSIBILITIES
Identifying and fixing usability issues to create the best possible user experience based on research findings and user needs, while also considering stakeholder requirements. DESCRIPTION
To increase the productivity of the digital product and to have an engaging product by providing a dynamic and user- friendly resource for users to access all their products and their subscriptions details.
Worked with stakeholders to understand the specific business needs
Employ various design techniques such as wireframing, task flow development, and information architecture.
Active role in pitching ideas to clients, highlighting the value of our proposed designs and how they align with their business objectives. Review and understand all existing systems to identify the issues, pain points, wish lists through interviews, surveys with stake holders
Involved in different research practices such as competitive analysis, SWAT Analysis, user surveys, and AB testing to achieve user’s goals.
Make strategic design and user-experience decisions related to core, and new, functions and features
Involve in identifying and fixing usability issues to create the best possible user experience based on research findings and user needs, while also considering stakeholder requirements.
Prepare and present rough drafts to internal teams and key stakeholders for feedback.
Develop UI mockups and prototypes that clearly illustrate how site functions and looks like. 5. Project Title: Re-imagine Customer Service Interface Client: Geisinger (Insurance)
Location: Offshore- Gurgaon, Haryana- India
Duration: August 2021 to till November 2021
KEY RESPONSIBILITIES
Design Strategy, User research, Stakeholder Interviews, Information Architecture, Usability testing, Key Visual Designs DESCRIPTION
Refreshed the design to enhance user experience while remaining focused on surface changes. The goal was to manage customer interactions efficiently.
Understand project objectives and client requirements
Conducting user research through methods like interviews and usability testing to uncover insights into workflows, goals, and challenges
Translating insights into user flows, wireframes, prototypes, and intuitive user interfaces.
Collaborating cross-functionally with stakeholders in product, engineering and business to ensure solutions addressed diverse needs
Deeply observation of the behaviors, habits, emotions, expectations, and pain points of Geisinger's users.
Identify target users for assessing their needs and create usage scenarios
Analyze features and functionality requirements and determine feasibility
Study feasibility of needs in terms of technology, content, design, accessibility, and governance
Create details wireframes to demonstrate and evaluate application design, content structure and navigation.
Create design system elements and components.
6. Project Title: Design & Enhance mPro, mRec and mQuote tool Client: Maxlife Insurance
Location: Gurgaon, Haryana- India
Duration: June 2019 to August 2021
KEY RESPONSIBILITIES
Enhance the productivity, Workshop with stakeholders, User Research, Surveys, Pain point analysis, Low fidelity wireframes, UI Design
DESCRIPTION
Developing strategies to prioritize product features and improvements and promoting mature design methodologies as well as facilitating workshops with stakeholders and users to gather valuable insights and feedback.
Understand project objectives and client requirements
Interacted with the product team to understand the business requirements and technical constraints.
Participate in user and business requirement gathering sessions.
Conduct one-on-one Interviews, surveys, group discussion to understand user’s needs.
Review and understand all existing systems to identify issues, pain points, wish lists through interviews with client and mail-based survey with employees from various regions.
Conceptualize and design of UI framework, pattern and components.
Provide usable UI solution for business processes.
Provide different Visual concept and AB testing with real users
Create Visual design concepts and assets (images, logos, themes etc) and style guide
Determine navigation model/page flows/site taxonomy and interaction design recommend visual design/Branding
Create low and hi-fidelity wireframe to illustrate and evaluate application design, content structure and navigation
7. Websites I have designed
Kantar: https://www.kantar.com/north-america
MaxLife Insurance:https://www.maxlifeinsurance.com/ Diageo: https://www.diageo.com/en
Johney Walker: https://www.johnniewalker.com/en-us/ 8. Brands in Portfolio
UPS- UPS Capital is a financial services division of UPS. Google Cloud- Google Cloud is a suite of cloud computing services offered by Google. J.B. Hunt- J.B. Hunt Transport Services, Inc. is an American transportation and logistics company. Kantar- Kantar Group is a global data, insights, and consulting company based in UK. Geisinger- Geisinger Health System is a regional health care provider in USA. MaxLife Insurance- A leading life insurance company in India, offers a range of life insurance plans and policies. Aris Management- A leading global alternative investment manager offering complementary primary and secondary investment solutions across globe.
Diageo- Diageo plc is a British multinational alcoholic beverage company. Escorts- World's largest selling Agriculture Tractor's & Farming Equipment Manufacturer brand in India Delta Airlines- Delta Airlines, commonly referred to as Delta, is one of the major airlines based in the United States.
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