Human Resource Generalist

Human Resource Generalist

Fire-igniting professional recognized as a relentless force for breaking conventional limits while leveraging 10+ years of experience promoting employee retention and improving human resource functions throughout the company. Confident self-starter with a demonstrated ability to work independently or collaboratively in a fast-paced, high growth environment. Bringing excellent interpersonal and communication skills, verbal and written to the organization. Industry Assets

• Collaborative team environ. • Team Leadership & Training • Resource Allocation & Management

• KPI-Driven Infrastructure • Risk Mitigation & Management • Customer Relationship Nurturer

• Convergent Thinker • Juggle multiple projects & demands • Regulatory Compliance & Processes Career Experience

Generalist Homespire Mortgage Corp. Remote/Gaithersburg, MD Aug 2017-Present Consulting partners across various internal departments to ensure client programs align with regulations-contributing to a 90% reduction in compliance-related issues.

• Operating as the team lead for the Central Region, training 12 new team members on the Homespire Way, and scaling the employee retention rate in our region by 20%.

• Participating in employee disciplinary meetings, terminations, and investigations.

• Professionally interacting within all levels of our organization, including the CEO, CFO and VPs.

• Providing guided support to team members also assisted to lower the turnover rate in our region by 20%.

• Consistently maintaining and updating various databases, spreadsheets, and reports while meeting all deadlines.

• 3x Golden Howie Award for exemplifying company standards. Generalist Gateway Mortgage Baton Rouge, LA May 2014-Aug 2017 Cultivated relationships with business referral sources with existing/prospective to spike referral-based business by 18%.

• Spearheaded priority workflows to execute major account promotions, pricing efforts, and key events to aid the new hires with onboarding, making them more effective in their transitions.

• Project coordination and implementation throughout our pipeline of work.

• Utilized Gateway training materials and reference tools to streamline up-to-date efficiencies within the organization, creating an 8% reduction in errors and discrepancies. Generalist & Operations DHI Mortgage Denham Springs, LA Mar 2012-May 2014 Interfaced with 40+ sales agents/realtors to spark a flow of production causing an 87% increase in closed loan volume and contributing to the influx of company benchmarks.

• Quality Loan Data Management: assembled high-quality loan files with meticulous details incorporating a comprehensive big-picture perspective for underwriting.

• Build and fostered strong professional work relationships across all sectors and locations of the business and works collaboratively and effectively with other parts

• Collaborated with processing and underwriting teams to execute loans immediately to expand customer satisfaction to 100% and reduced the average loan processing time by 3-to-5 days for quicker closings. Career Trajectory

Branch Sales Manager & Credit Manager Wells Fargo Bank Oklahoma City, OK/Stillwater, OK 4 Years

• Led a powerhouse team of 6 to the top of the region per department, resulting in a $10M increase in revenue.

• Implemented trending marketing plans/incentive programs that reduced team grievances by 10%.

• Awarded a role on the Regional Diversity Council to oversee the standards for team members and achieved a green compliance rating for 2 consecutive years.

• Ranked amongst the Top 3 Performers monthly by exceeding sales goals by growing my team and exceeding sales goals, resulting in earning a trip to Las Vegas and the Florida Keys. Education

B.S., University Studies Concentration: Business Administration Oklahoma State University Stillwater, OK Allicia Lowery

Remote/Chandler, AZ, 85249 • 405-***-**** • *************@*****.*** • LinkedIn: Allicia Lowery

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