Warehouse Associate Customer Service

CR

CYNTHIA RITTER

*************@*****.*** 502-***-**** Jeffersonville, IN 47130

Hardworking Warehouse Associate commended as reliable and safety-conscious individual with 3 years of solid experience in warehouse operations. Proficient in operations of pallet movers, forklifts and swing-reach trucks. Expertise in shipping and receiving, loading and unloading trucks and order picking and packing. Resourceful Warehouse Associate with hands-on experience in dock operations, material handling and documentation. Proficient in schedule and inventory maintenance, loss prevention and heavy equipment operation. Accustomed to working flex schedules, weekends and Holidays.

Highly efficient Associate offering 10+ years of performance in fast-paced and challenging administrative environments. Resourceful team player focused on developing efficient processes using knowledge of HR administration, recruiting and employee records management. Adaptable and strategic with strong proficiency in Power Point, Microsoft Word and pivot tables, with the drive and enthusiasm to learn new skills quickly and efficiently. I am Focused and professional and experienced in office management and staffing support. Talented at training new hires, managing employee files and screening potential employees. Adaptable and willing to go extra mile and learn new tasks.! Safety Procedures

Attention to Detail

Staff Training

Teamwork and Collaboration

Product Signage and Labeling

Warehouse Tools Operation

Material Handling

Forklift Certified

Time Management

Problem-Solving

Order Fulfillment

Verbal and Written Communication

Cleaning and Sanitizing

Critical Thinking

Customer Service

Motivated Team Player

Quick Learner

Microsoft Office

Product Inspection

Shipment Receiving

Amazon Jeffersonville, IN

Warehouse Associate

09/2019 - Current

Packed and labeled merchandise to prepare for loading and shipment to customers.

Picked and prepared numerous daily shipments in controlled atmosphere warehouse environment.

Moved boxes, containers and pallets with special-purpose equipment to meet demanding production targets.

Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.

Used pallet jacks to move items to and from warehouse locations. Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.

Received deliveries, scanned packages and updated orders in internal database.

Updated inventory and production information using warehouse management systems and scanner guns.

Summary

Skills

Experience

Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.

Pediatric and Adult Prompt Care

Louisville, KY

Medical Receptionist

06/2018 - 09/2019

Entered insurance, demographics and health history into patient database. Called patients to confirm scheduled appointments and obtain additional details.

Checked patients in and out for appointments and collected co-payments. Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files. Processed patient payments and scanned identification and insurance cards.

Protected patients by observing strict HIPAA guidelines. Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.

Took messages from patients and promptly relayed to appropriate staff. Answered multi-line phone system and directed callers to requested personnel and departments.

Greeted each patient pleasantly and offered desk sheet for easy sign-in. Delivered high-quality administrative and customer service to sustain patient and work flows.

Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.

Retrieved faxes and uploaded documents to patient charts to assist clinical staff.

Straightened up waiting room to maintain neat and organized space. Managed office phone lines by checking voicemail, returning calls and directing messages to team members.

Conducted patient intake interviews to collect medical information and insurance details.

Ordered ink cartridges, toner, paper and other office supplies. Trained new staff on office procedures, insurance processes and medical terminology.

Applied knowledge of medical terminology and insurance processes to support office administration productivity.

Hotel Louisville Louisville, KY

Hotel Front Desk Receptionist

11/2015 - 08/2018

Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.

Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.

Received incoming calls and coordinated with staff to fulfill customer requests.

Arranged special accommodations for guests to enhance visitor experiences.

Worked with housekeeping and maintenance staff to address and resolve building and room issues.

Facilitated successful front desk operations for high-volume hotel. Balanced accounts and conducted nightly audits to maintain PCI compliance and reporting standards.

Input customer data into reservation systems and updated to reflect room changes.

Collaborated with staff to meet incoming guest needs, smooth check-in processes and maximize satisfaction.

Helped patrons find entertainment and sporting events, making reservations and enhancing customer experience.

Processed guest payments for room charges, food and beverage charges and phone charges.

Handled high volume of phone calls and routed to proper guest or internal department.

Reserved guest rooms over phone, in person and via computer for travelers and provided confirmations.

Issued room keys to guests upon check-in and answered questions regarding proper use.

Wayside Christian Mission Louisville, KY

Front Desk Associate

10/2015 - 06/2018

Managed guest check-in and check-out procedures, reservations and payments.

Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.

Monitored health and well-being of clients and reported significant health changes.

Communicated client project requirements to vendors and contractors to ensure client satisfaction.

Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services. Demonstrated self-reliance by meeting and exceeding workflow needs. Demonstrated leadership by making improvements to work processes and helping to train others.

Provided excellent service and attention to customers when face-to-face or through phone conversations.

Improved operations by working with team members and customers to find workable solutions.

U Of L Hospital Louisville, KY

Certified Nursing Assistant

01/2013 - 10/2015

Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.

Facilitated activities of daily living, personal hygiene management, feeding and ambulation.

Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.

Exhibited compassionate care and communication regarding issues surrounding death and dying.

Managed and maintained patient rooms, shared-living areas and nursing stations.

Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns. Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status. Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.

Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.

Used mobility devices to transport patients.

Examined and treated patient lacerations, contusions and physical symptoms and referred patients to other medical professionals. Supported non-ambulatory residents in range of motion exercises. Assisted residents with bathing and dressing to promote personal hygiene. Answered signal lights, bells or intercom systems to determine resident needs.

Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.

Helped residents walk with or without self-help devices. Sullivan College of Technology And Design Louisville, KY Some College (No Degree) in Business Administration and Management Vincennes University Jasper, IN

Some College (No Degree) in Pre-Medicine

Indiana University Southeast New Albany, IN

Some College (No Degree) in Nursing

Education and Training

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