Case Manager Customer Service
Resume:
Detra Vance
Phoenix, Az *****
Motivated and hard-working customer service candidate with a strong ability to multi-task and eager to bring to your company acquired knowledge to significantly increase performance, efficiencies, and overall value.
A people person. Pleasant and professional written and verbal communication.
Strong communication and listening skills.
Strong problem solving and networking skills.
Proficient in computer window-based programs. (Word, Excel, Outlook)
High level of dependability.
Ability to understand the problems of seniors, minorities, youth and disadvantage groups.
HSS Coordinator (Case Manager), United Healthcare 03/2020 to 10/31/2022
Field based work experience
Managing populations with complex medical and behavioral needs
Experience in long term care, home health, hospice, public health, behavior health and assisted living.
Experience with electronic charting and typing skills for documentation assessment and progress note entries.
Experience in traveling to assigned region to visit Medicaid members in their homes or other settings, including community centers, nursing homes or assisted living facilities.
Time management
Follow up with DM and Flu vaccines per AHCCCS requirement.
Sitter, Cross Country Staffing, 07/2019 to 03/2020
Report any unusual behavior
Ensuring supervision of patients at all times
Staffing Coordinator, Connections In Home Care, 10/2017 to 03/2019
Supports patients by providing housekeeping and laundry services
Shopping for food and other household requirements
Preparing and serving meals and snacks, and running errands.
Assists patients by providing personal services, such as, bathing, dressing, and grooming.
Serving as the liaison between the agency, client, caregiver and the payer.
Schedule and manage the flow of patient care, ensuring that quality service is provided and patient satisfaction met
Case Manager Assistant, Health Net, Inc., 01-2015/ to 08/2017
Documents all activities and enters information into the system.
Provides information to licensed health professionals for review.
Assists in the triage process and prioritization of cases to meet required turnaround times.
Identifies and refers members who meet disease management or case management referral or screening triggers or guidelines. Identifies potential TPL/COB cases, investigates TPL/COB issues and notifies the appropriate internal departments.
Certified Nursing Assistant, St. Luke’s Medical Center, 06-2012 to 01-2015
Direct patient care
Accurately take vitals
Bathing, dressing and feeding of patients
Ensure personal hygiene and nutrition standards
Administrative Assistant, Express Employment, 11-2011 to 01-2012 (temporary)
Administrative task for Executive Assistant (filing, faxing, photo-copying, scanning, proofreading, correspondence, answered phones, data entry and also ran errands)
Interact with clients, vendors and visitors
Oversee the operation of the office, including ordering of supplies, and maintenance of the office.
Assist staff on new and upcoming projects
Maintained company apartments for our travel team. Also, managed travel team through excel spreadsheets.
Assist AP/AR with any project when needed.
Administrative Assistant, Ace Parking, 04-2008 to 06-2010
Interact and Troubleshoot with clients, vendors, visitors and employees.
Answer telephones and route calls to the appropriate staff. Open, sort and distribute incoming correspondence.
Handled return, and outgoing mail.
Retrieve, sort and deliver incoming faxes.
Copying and filing
Scan and link items into our system.
Collect and calculate employees’ timesheets.
Took payment from customers in the form of credit card, check or cash
Audit cashier’s register and paperwork. Log and manage deposits.
Deliver monthly invoices to over 200 companies.
Make outbound collection calls on past due invoices.
Data entry
Activate and deactivate key cards per client request.
Certified Nurse Assistant, MSI, 2001-2005
Taking vital signs
Transport patients to medical procedures
Recording intake & output
Assist with dressing and bathing
Worked in SNF unit with patients requiring total care.
Phoenix College, 2012 to 2014, Phoenix, AZ
Gateway Community College, Phoenix, AZ 2010-2011
Thunderbird Healthcare (nursing assistant course), Phoenix, AZ
**********@*****.****
Professional Profile
Professional Experience
Education
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