Technical Support Computer Science

Bjar Oramari

Phone: 617-***-**** E-mail: ******.****@*****.*** LinkedIn: linkedin.com/in/bjaroramari Offer the following qualifications:

• Master in Computer Science (skilled in Databases, Web Design).

• Hardware and Software Troubleshooting & Problem Solving.

• MS 365(Shared Point, Active Directory).

• Onsite and Remote Technical Support

• Network (VPN, Firewall).

• Customer services, Helpful Attitude.

Programming: Java, Visual Basic, HTML, CSS, Google Suit, SQL. Programming Platforms: Visual Studio & Code, Android Studio and SQL-Server. Operating Systems: Microsoft Windows, Mac OS, Linux (Ubuntu). Relevant experience

IT Operations Coordinator (01/ 2020 – 10/2023)

Company: Progress in Peace non-profit organization/ Kurdistan

• Provide comprehensive helpdesk support for users on hardware, software, networking.

• support, troubleshoot, and maintain computer servers and networks.

• Administer Organization’s Google Workspace environment.

• Collecting and organizing data.

• Maintaining databases and ensuring data Security

• Create and maintain all required technical documentation.

• Provide comprehensive IT related training for new employees.

• Perform other related duties as assigned.

Entrepreneurship Development Program Trainer (Part Time) (08/2021 – 09/2023) Company: UNIDO / Kurdistan

• Led inclusive entrepreneurship training, integrating soft, financial, and technical skills using institutional and external expertise, while conducting market assessments.

• Managed start-up support and business development services, overseeing budgets, contributing to project reporting and monitoring frameworks for entrepreneurs' growth. IT Technical Support (03/2015 – 12/2019)

Company: Rizgar Company for IT Services/ Kurdistan

• Install, configure, and troubleshoot hardware and software.

• manages related software and applications to network systems. And modify hardware.

• resolve technical issues to ticket systems.

• Maintain and update inventory and documentation.

• Offer hardware and software solutions and consultations.

• Provide excellent customer service for client’s technical needs. IT Desktop Support (01/2009 – 02/2015)

Company: Duhok Vocational School / Duhok, Kurdistan.

• Install and troubleshot hardware and software.

• Maintained and monitored computer systems and networks.

• Conducted electrical and safety inspections for computer equipment, adhering to standards.

• Support printers, scanners and other peripherals.

• Provided IT assistance to staff.

• Updated computer software and executed hardware/system. IT Technician (Part Time) (01/2009 – 07/2011)

Company: Khani Culture and Media Center / Duhok, Kurdistan

• Provides technical support, repairs, troubleshooting and problem resolution.

• Support the technology needs of users and able to translate technical concepts to staff.

• Manage the use and deployment of technology.

• Troubleshoot and update network systems, and PC software.

• Identify and analyze technology hardware use infrastructure.

• Provides technology purchasing recommendations.

Education

• Sam Higginbottom University – UP, INDIA (Computer Science – MSc. 05/2013 (GPA 3.9)) Certificate and Trainings:

• Technical Support fundamentals, Google Certified Course, 2024.

• Cyber Security Training, Google Certified Course,2020.

• Information Security Training, CodeCamp Platform,2023.

• Project Management Cycle Training, RedR UK,2017.

• TOT: Entrepreneurship Curriculum Program, UNIDO, 2020.

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