Human Resources Open Enrollment

Theresa A. Dooley

Carlsbad, CA 408-***-**** *****************@*****.*** hBps://www.linkedin.com/in/theresa-dooley-29727117/ BENEFITS SPECIALIST

Passionate, energeKc Human Resources professional specializing in employee benefit administraKon, corporate wellness, employee advocacy and HR benefits management. Tenacious and goal-oriented with the ability to successfully manage mulKple projects and maintain high level of diplomacy and confidenKality; excellent leadership and interpersonal skills; creaKve problem-solving; soluKon focused; detail oriented with strong analyKcal skills; extensive experience in recommending and implemenKng best in class benefits programs for employee saKsfacKon and retenKon; works closely with brokers and vendors on benefit plan strategy and overall implementaKon. Subject maBer expert on local, state, and federal laws and policies. (i.e., ERISA, COBRA, and HIPAA).

AREAS OF EXPERTISE

Benefits AdministraKon Employee Benefits Compliance Open Enrollment Health and Wellness Programs ReKrement Plans Leave Management HR Policies Affordable Care Act (ACA) Benefits CommunicaKon CompensaKon and Benefits Vendor Management Benefits ConsulKng Benefits Analysis LOA TECHNICAL SKILLS

Word Excel Project Outlook Power Point Adobe Acrobat SharePoint PeopleSoa Workday HRIS Systems Online Wellness Plaborms Social Media Electronic Benefit Enrollment Systems Workday PROFESSIONAL EXPERIENCE

Viasat, Carlsbad, CA February 2022 – November 2023 Benefits Specialist

Designed, implemented, and administered all corporate benefit programs and supported the corporate wellness program.

• Primary contact for all employee benefits quesKons, supported new hires, and partnered with the People and Culture leaders, on complex employee cases.

• Collaborated with health insurance vendors to address complex benefits quesKons and issues which resulted in 100% case resoluKon.

• Designed and managed corporate benefit communicaKons related to benefits and wellness programs.

• Led the annual open enrollment including plan design, working on renewals in partnership with the vendors and broker, implemenKng appropriate technology, and creaKng and sending out communicaKons related to open enrollment. Conducted employee sessions to ensure a smooth enrollment process.

• Streamlined processes that resulted in improving process and communicaKon efficiencies across the organizaKon.

• Performed regular audits of eligibility and enrollment using Workday and vendor reports to create billing invoices and weekly reporKng data, managed benefit enrollments in Workday and suggested system enhancements to enhance the employee experience.

• Supported the leave of absence process and collaborated with the internal partners and employees to ensure a smooth Leave of Absence process.

Conduent, San Jose, CA August 2016 – January 2022

Benefits Engagement Delivery HR Manager SupporRng Cisco (Client) Provided benefits service delivery support for U.S./Canada benefit programs, HR programs and acquisiKons, and new hire onboarding. Delivered benefits presentaKons to US and Canada new hires, interns, co-ops, and execuKves.

• Supported execuKon of annual Open Enrollment for the US, Canada and acquired employees.

• Delivered benefits presentaKons and communicaKons to US and Canada new hires.

• Managed special benefits and administraKon project work and supported employees in all areas of HR, with specific focus on benefits.

Adecco, San Jose, CA January 2016 – August 2016

Benefits Delivery Specialist – Client: Cisco

Provided benefits service delivery support for U.S./Canada benefit programs.

• Supported execuKon of annual Open Enrollment for the US Canada and acquired employees

• Key support for company restructures with an emphasis on providing support with COBRA and health reKrement. HR SoluRons, San Diego, CA January 2015 – April 2015 Benefits Specialist - Contractor (Gemological InsRtute of America, GIA) Assumed role of interim Benefits Manager during transiKonal period and administered the day-to-day operaKons of the company’s major health and welfare plans.

• Became the first point of contact for resolving employee’s escalated benefits issues with healthcare vendors and provided high touch support for all benefit programs including medical, dental, vision, FSA, 401(K) and LOA and led benefits orientaKons for new-hires and newly eligible employees. ADDITIONAL RELEVANT EXPERIENCE

Integrated Device Technology (IDT), San Jose, CA

Senior Benefits Analyst/Wellness Coordinator

Pioneered and led the organizaKon's corporate wellness program; Managed all employee benefits plans and collaborated with brokers and vendors on plan design, contracts, regulatory compliance, and annual Open Enrollment.

• Developed an innovaKve three-year wellness strategy resulKng in lowering of high claims costs and coordinated biometric screenings at all major sites for over 600 employees with over 75% parKcipaKon.

• Collaborated with vendors and benefits broker on plan design, contracts, regulatory compliance, renewals, and Open Enrollment.

• Spearheaded world class corporate wellness program which led the company to win the San Francisco Giants Healthiest Employer Award for 3 years in a row.

• TransiKoned US employees to a new major medical vendor over a six-month Kmeframe and implemented a Consumer Driven Healthcare (CDHP) plan and all communicaKon and tasks associated with the transformaKon of a new medical plan which resulted in over 50% new enrollment.

Cisco, San Jose, CA

AcquisiRons HR Program Manager, Mergers and AcquisiRons Managed the integraKon of all acquired employees from announce to close and developed strong trust-based relaKonships with company leaders and execuKve sponsors.

• Led the successful integraKon of over 10,000 US and global employees of one of Cisco’s largest acquisiKons, WebEx. Senior Benefits Program Manager, Integrated Health Team Managed day to day operaKons of the Company’s health and welfare programs for over 60,000 employees and developed metrics and process improvement strategies which resulted in lowering employee claims issues by over 50% and led small team of HR specialists.

EDUCATION

Bachelor of Arts (BA) in Psychology with ConcentraKon in Industrial/OrganizaKonal, Minor in Business San Jose State University.

Theresa A. Dooley *****************@*****.*** Page 2

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