Quality Assurance Product Development
Resume:
KENNETH R. HEFNER
OPERATIONS MANAGEMENT MORTGAGE UNDERWRITING PERFORMANCE COACHING CREDIT POLICY ADMINISTRATION CREATIVITY & INNOVATION
***************@*****.***
www.linkedin.com/in/kennethhefner
Mission Viejo, CA 92692
EDUCATION
California State Polytechnic University, Pomona
B.S., Economics
CERTIFICATES & LICENSES
Certified Green Belt, Six Sigma
NMLS Licensed MLO
HUD DE Underwriter
CMQCS
CMRC
EXPERTISE
Banking & Finance
Profit Maximization
Project Management
Go-To-Market Strategies
Strategic Planning & Execution
Risk Assessment & Mitigation
Quality Assurance/Control
Stakeholder Engagement
Regulatory Compliance
Process Improvement
Product Development
Sales & Marketing
LEADERSHIP COMPETENCIES
Decision Making
Change Management
Strategic Thinking & Foresight
Policy & Procedure Development
Training, Coaching, & Mentoring
Cross-Functional Leadership
Group Communication
Team Building
TECHNICAL EXPOSURE
Software: Microsoft Office Suite, Encompass, Empower, Optimal Blue PPE, SQL, PowerBI, Compliance EASE/EAGLE, AllRegs, Salesforce, TotalExpert, Skillsoft LMS, & Cornerstone LMS
PROFESSIONAL SUMMARY
A self-motivated, dedicated, and forward-thinking Certified Six-Sigma Green Belt with a robust background in Executive Management within dynamic banking, automotive, and financial services industries. Highly skilled in managing end-to-end start-up infrastructure design and implementation, overseeing enterprise life-cycle management, and engaging in continuous process improvement to improve the bottom line while fostering a winning team culture. Detail-oriented with exceptional written, verbal, business, and technical skills. Possesses a cross-functional attitude with the ability to exceed profitability benchmarks while ensuring compliance with state and federal regulations, ethical standards, and organizational protocols.
PROFESSIONAL EXPERIENCE
PRODUCING REGIONAL SALES MANAGER AND PRODUCT MANAGER
Citywide Home Loans, LLC Sandy, UT (Remote) 2019 to 2023
Demonstrated excellent communication skills by achieving a 400% increase in sales volume while aligning organizational strategies with objectives to advance the company’s mission
Led and operated the “Ask The Expert” Loan Scenario Help Desk while ensuring efficient resolution of inquiries related to Agency and Non-QM products and programs
Developed positive relationships with third-party vendors to provide strategic opportunities for brokering, resulting in a competitive advantage in the financial services market
Played an integral part in the success of Citywide’s service offerings, scalability, and value-added services by implementing innovative product development plans to drive market share growth, strengthen brand image, and maximize stakeholder engagement
Enhanced policy and procedure development by collaborating with additional key stakeholders to create and implement interdepartmental process improvement schemes
Conducted comprehensive training webinars and performance coaching while providing additional resources to drive staff retention, productivity, and professional development
REGIONAL MANAGER OF SALES AND SUPPORT
loanDepot, LLC Cerritos, CA 2012 to 2019
Catalyzed revenue growth by achieving 187% growth in the Region’s production to $2B in annual revenue by providing direct support to Branch Managers and Loan Originators
Enhanced business development by conducting thorough data mining and market analysis while creating a streamlined database to protect data integrity and confidentiality
Devised reporting methodologies to ensure accountability toward Branch and individual production targets while enabling informed decision-making backed by data-driven insights
Created risk management controls related to mortgage lending laws while ensuring compliance with federal, state, community housing, FNMA, FHLMC, FHA, and VA regulations
Provided creative insight to streamline various departmental processes to increase operational efficiency, reduce per-unit loan costs, and diversify proprietary lending options
DIRECTOR OF CREDIT POLICY ADMINISTRATION
Carrington Mortgage Services, LLC Santa Ana, CA 2008 to 2012
Exemplified outstanding decision-making capabilities by establishing the Mortgage Originations Call Center platform for one of the nation's top-rated Mortgage Loan Servicers
Led the strategic transition of the enterprise from a Mortgage Broker to a full-service Mortgage Banker, expanding service offerings and market capabilities
Cultivated holistic approach to organizational governance by directing several departments in an integrative environment while establishing clear and open communication channels
Utilized multifaceted skill set to author loan origination policies, create internal audit and quality control practices, and manage the NMLS Licensing process for all MLOs
PRIOR ROLES
Assistant VP, Secondary Marketing, IndyMac Bank; Assistant VP, Product Development, Training, and Sales Support, American Home Mortgage; Mortgage Operations Manager, Fremont Investment and Loan; Regional Credit Manager, Downey Auto Finance; Senior Mortgage Underwriter, Bank of America; Assistant Branch Manager, Wells Fargo Bank; Western United States Branch Manager, Auto One Acceptance; Business Banking Officer, Wells Fargo Bank
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