Customer Service Project Management

VIJAYASARADHA S

Coimbatore ****** / 995**-***** *******.******@*****.***

SUMMARY

Aspiring for an enthralling career in software profession apropos my capabilities and to give the best out time. Recent graduate with excellent research technical and problem-solving skill detail oriented and able to learn new concepts quickly.

SKILLS

Revenue Forecasting

Employee scheduling

Operations management

Customer Service

Product and services knowledge

Problem Resolution

Retail operation management

Ms Office

Project management abilities

Work Planning And Prioritization

Retail operation

Technical Proficiency

Money Handling

EXPERIENCE

11/2022- current Assistant Manager

ICICI Bank Pvt Ltd. – Coimbatore

Assisted in the development of operational Strategies of ensure efficient and productive operations

Managed customer service inquiries and complaints in a family manner

Maintained up –to-date knowledge of company products and services

Created Reports On Sales trends, Inventory Levels And Financial Data

Facilitated infer departmental communication by attending meetings or providing updates

Monitored cashiers to ensure accuracy in transactions and compliance with company policies

Organized daily banking activities including deposits, withdrawals, transfers, and check cashing

Prepared weekly schedules for cashiers based on customer demand and staffing availability.

Created monthly reports summarizing sales figures, employee performance metrics, and other key business indicators.

11/2020-04/2022 Senior marketing analyst (virtual) Less burn - Coimbatore

Conducted daily process reviews to identify areas for improvement and increased efficiency

Developed process documentation, including procedure manuals, user guides and job aids.

Monitored performance metrics to measure process effectiveness and suggest modifications as needed.

Developed reports summarizing process performance and presented findings at team meetings.

Collaborated with cross-functional teams to develop new methods of improving process operations.

Developed process upgrades to improve production rates and reduce costs. 02/2018 – 10/2020 Senior officer

Jana small finance bank - Coimbatore

Greeted customers and provided exceptional customer service.

Balanced daily cash drawer, maintained records of all transactions, and prepared bank deposits.

Resolved customer complaints quickly and professionally

Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Approached customers and engaged in conversation through useful effective interpersonal and people skills.

Exceeded customer satisfaction by finding creative solutions to problems.

Removed finished products and completed detailed inspections to verify conformance with established tolerances and order specifications 6/2010-11/2015 Senior process associate

Emphasize –Coimbatore

Developed and implemented strategies for increasing customer satisfaction

Conducted research to identify new market opportunities

Analyzed data and created reports for senor managements

Maintained up-to-date knowledge of industry trends and regulations negotiated contracts with vendors, suppliers and partners

Led meetings with clients to discuss projects objectives, timelines, and deliverable

Resolved customer inquiries in a timely manner while adhering to service level agreements

EDUCATIONS ANDTRAINING

01/2010 M.Sc (CS)

Hindustan College of Arts and Science –Coimbatore

Percentage -68%

01/2008 BCA

SNS College of Arts and Science- Coimbatore

Percentage-60%

01/2005 HSC

Thiru VCV Govt higher secondary school –Coimbatore Percentage 55%

SSLC The suburban higher secondary school –Coimbatore Percentage-68%

PERSONAL TRAITS

Being a judge of myself as a hardworking ambitious and a capable team worker, I can contribute substantially to any venture or organizations, I join AREAS OF INTEREST

Data research

Competitive intelligence company profiling

Microsoft excel

Data extraction

Business research

Funding analysis

PERSONAL INFORMATION

Father’s name ; Mr. M. Subramanian

Husband’s name ; Mr. R Dhanaraj

Date of birth ; 08/24/87

Gender; Female

Nationality; Indian

Marital status; Married

ACTIVITIES

Certified Course in Software Testing from Green Technologies,Chennai LANGUAGES

Tamil

English

DISCLAIMER

I hereby confirm that the information given above is to my best of my knowledge

ACCOMPLISHMENT

Best operation assistant award

Personal loan- Region topper award

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