Project Management, Coordination, Negotiation, Customer Service

PROFESSIONAL SUMMARY

SKILLS

EXPERIENCE

Kimberly Graham

Holly Springs, North Carolina 27540

919-***-**** **********@*****.***

Successful and dedicated professional with demonstrated strengths in housing relocation, customer service, database management and working in challenging environments. Excellent verbal and written communicator with strong background in cultivating positive, supportive, and trusting relationships with residents, resident councils, and private property owners.

• Housing Relocation • Database Management • Customer Service

• Salesforce • Flexible and Adaptable

MAY 2023-MAY 2024

RELOCATION MANAGER

HousingToHome LLC Boston, MA

Spearheaded the relocation plan schedule by working collaboratively with Durham Housing Authority residents, DHA Operations, and related stake holders.

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Resolved any issues that arose during relocation process in a timely manner while maintaining strong relationships with all parties involved.

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Launched all aspects of relocation process, including coordinating with movers, providing moving supplies, and assistance with establishing utility accounts.

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Generated and maintained physical and electronic files and documentation required by federal, state, and local guidelines for every program participant.

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FEBRUARY 2023-MAY 2023

CUSTOMER SERVICE REPRESENTATIVE

Providence Bank Raleigh, NC

• Performed routine branch operations, including teller transactions, account maintenance, and wire transfers.

• Enforced regular audits of cash drawers, vaults, and other monetary instruments to ensure accurate record-keeping.

• Customized banking products and upsold services to existing clients based on their specific financial needs. MARCH 2022-AUGUST 2022

HOMEOWNER ENGAGEMENT SPECIALIST

Habitat for Humanity of Wake County Raleigh, NC

Conducted initial consultations with prospective homeowners to assess their needs, explain their rights and responsibilities, and set clear expectations of program requirements.

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• Held monthly case advisory meetings with each participant and monitored sweat equity requirements. EDUCATION

• Coordinated the lot selection and closing transaction process for the purchase of the new home. JANUARY 2022-MARCH 2022

ESCROW CLERK

Fidelity National Title Group Raleigh, NC

• Managed escrow accounts to ensure timely disbursement of funds.

• Demonstrated real estate transactions by determining requirements, clearing titles and disbursing funds.

• Authorized issuance of checks for various account payables. AUGUST 2018-SEPTEMBER 2021

ADMISSIONS SPECIALIST

MyComputerCareer.edu Holly Springs, NC

• Assisted applicants with navigating admission system and completing paperwork.

• Managed communication efforts with accepted students to ensure smooth transition into their academic program.

• Maintained school admission criteria, policies and procedural standards by reviewing prospective admissions with care. JUNE 2014-AUGUST 2018

SURVIVOR

• Kicked breast cancers butt.

OCTOBER 2011-JUNE 2014

BUSINESS MANAGER

CC & J Trucking, Inc. Durham, NC

• Executed all financial transactions for the trucking company.

• Centralized proper permits, decals, and licenses as required by the NC DMV.

• Maintained driver logbooks and safety inspection reports for audit purposes. JULY 2010-MAY 2011

CAPITAL IMPROVEMENTS SPECIALIST

Durham Housing Authority Durham, NC

• Served as Contract Administrator before the start of all construction contracts relative to capital improvement activities.

• Prepared and submitted time sensitive reports to HUD relative to current projects. Participated in the bid procurement process to include reviewing contractors' participation eligibility, references, and liability insurance.

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Bachelor of Arts (B.A.) - Public Administration

North Carolina Central University, Durham, North Carolina

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