Customer Service Night Shift
Resume:
Carlos Torres
Senior Executive Dispatcher
Ocala, FL 34471
**********@*****.***
Over 20 years combined experience in Driving and Dispatching transportation vehicles servicing the public and internal employees. Skills include executive management and leadership, long driving hours, Microsoft Office, Excel, Word, PowerPoint, time management, customer service, routing pickups/ trips, assign equipment, charter work, ride-sharing, logistics, knowledge of geography, project management and live pickups. Overall responsibilities include the monitoring of vehicle location, routes, headway maintenance in accordance with contractual obligation, and emergency resource allocation following protocol, and provide the first line of quality customer service to phone inquiries and complaints. Authorized to work in the US for any employer
Work Experience
School bus driver full time
Marion County Public Schools, FL-Ocala, FL
April 2020 to June 2024
To transport students to and from designated stops while maintaining a safe environment and in accordance with the policies of the Marion County Public Schools and the State Department of Education guidelines. Work is performed under the direction and supervision of the assigned administrator. Ability to perform work accurately and thorough. Ability to communicate effectively with others orally and in writing. Exhibit good listening and comprehension skills. Keep others adequately informed. Select and use appropriate communication method. Ability to find a solution for or to deal proactively with work- related problem. Ability to comprehend complex technical topics and specialized information. Ability to complete assigned tasks under stressful situations. Senior Dispatcher
NY AIRPORT SERVICE/ GOLD BUSES/ AIRLINK/ MY SEDAN-New York State April 1998 to March 2020
Dispatch busses and vans that transport the public and employees. Skills include executive management and leadership, time management, customer service, routing pickups/ trips, assign equipment, charter work, ride-sharing, logistics, knowledge of geography, and live pickups. Overall responsibilities include the monitoring of; vehicle location, headway maintenance in accordance with contractual obligation, and emergency resource allocation following protocol, and provide the first line of quality customer service to phone inquiries and complaints.
• Monitor vehicle location, route adherence and headway maintenance within the guidelines of contractual obligations.
• Monitor and respond to all radio traffic for deployed shuttle fleet.
• Record all incoming location radio traffic for deployed shuttle fleet.
• Perform daily shift checks of equipment for deployed units.
• Complete daily shift reports.
• Provide off going report to incoming relief dispatchers.
• Contact emergency services as requested by any driver involved in any event, the on duty supervisor, quality assurance supervisor or the director of transportation.
• Document complaints, driver incidents, action response to all incidents outside of daily routine.
• Respond to incoming phone inquiries with the idealism that you are the first line of quality customer service.
• Record and report to management all attendance issues (call off, tardy, etc.) that occur on your shift.
• Perform other duties as directed.
• Adhere to established company policies, procedures and guidelines. Education
College Degree in Associate Arts
Queensborough Community College
1991 to 1994
Skills
• Time management (10+ years)
• Customer service (10+ years)
• Stocking (10+ years)
• Logistics (10+ years)
• Vehicle Maintenance (10+ years)
• Troubleshooting (10+ years)
• Delivery Driver Experience
• Equipment Repair (10+ years)
• Automotive Repair
• Mechanical Knowledge
• Quality Control (10+ years)
• Quality Assurance (10+ years)
• Freight Experience (10+ years)
• Driving (10+ years)
• Automotive diagnostics (10+ years)
• Diesel engine repair
• Communication skills (10+ years)
• Microsoft Office (10+ years)
• Management (10+ years)
• Property management (10+ years)
• Maintenance (10+ years)
• Electrical experience (10+ years)
• Microsoft Excel (10+ years)
• Supply chain
• Analysis skills
• Organizational skills
Certifications and Licenses
CDL
January 2021 to Present
ASE Certification
January 2021 to Present
CDL B
January 2022 to Present
School Bus Endorsement
January 2021 to Present
Passenger Endorsement
January 2021 to Present
Driver's License
Present
Contact this candidate