Security Officer Customer Service
Resume:
Robert N. Harrell
Hayward Ca. 94541
****************@*****.***
Objective:
To obtain a position as a Loss Prevention Officer that will utilize my customer service skills, professional and communication skills acquired throughout my twenty five years of experience.
Work Experience:
Oct. ’03 – Present- ’24 St. Anthony Foundation San Francisco, CA
Community Safety Service Staff/Receptionist Staff
Utilize de-escalation techniques to prevent critical situation from escalating
Monitors assigned areas and anticipates potential safety and security problems
Interact with a diversified population to ensure St. Anthony’s Foundation policies,Executing Emergency Evacuation Plan
Completed incident reports, 911 forms and all other paperwork in neat manner
Provide support services and training for homeless people and those with low income, especially homeless people facing substance abuse
Assist in implementing and enforcing program procedures and guidelines
Assistant Lead Supervisor/Equipment Manager Staff
April ’03 –Present-’24 Allied Universal Security (Oakland Athletic Team) Oakland, CA
Security Bike Patrol (Seasonal)
Monitor the Coliseum parking lot for any illegal activity
Prevent can collectors from entering the property
Prevent theft and other common crimes which occur on premises
Operate special event radio for any emergencies, Crowd Control
Nov ’06 – June -’08 Monument Security Inc. Oakland, CA
Security Officer
Maintained preparation for potential security situations to protect the
Safety of both customers and employees at Safeway store
Upheld safety hazarded and accurately completed reports
Awards and Certificates:
Mace Certification # 402-***-****
Monadock Expandable Baton #32 2000
De-Escalation Certification 2024
Certificate of Safe Workplace Violence Prevention 2005
De-Escalation Training 2024
Crisis Prevention Institute 2024
First Aid Certification Card /CPR/AED Certification 2021
Practical and Training Handcuffing – Basic Certification 2023
Guard Card Registration # G-394-***-****
Education:
1972-1976 High School Diploma - Humboldt High School Humboldt, TN
1979-1983 United States Army Honorable Discharge
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