Call Center Representative

TYKIERIA ELLIS

Phone: 762-***-****

Email: ***********@*****.***

Address: *** ****** ******, **** *****, 31905, GA (US) PROFESSIONAL SUMMARY

Talented call center representative with 5+ years providing top tier assistance to key customers. Proficient in management of complex issues while dealing with difficult personalities and de-escalating frustrated customers.

achievied a 40% increase in sales through innovative marketing strategies, customer relationship improvements, and effective team training.

EMPLOYMENT HISTORY

Call Representative, Dynamic BDC

My duties as a recall agent is to alert the customer about the recalled product they have and to present the options to get an appointment to have their recalled systems replaced and repaired at their earliest convenience. Mar. 2020 - Dec. 2023

Remote, Ga

Care Giver/Front Desk Receptionist, Outsey Team

I Took Calls, Documented Information as well as updated information .Vacuumed floors and dusted furniture to maintain organized, professional appearance. Used cleaning chemicals following proper guidelines.

Cleaned building floors by sweeping, mopping and scrubbing. Interacted pleasantly with clients and guests when performing daily duties. Maintained and organized cleaning supplies stock.

Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.

Employed deep-cleaning techniques for areas in need of additional sanitation. Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness. Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.

Feb. 2017 - Jul. 2022

Columbus, Ga

Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.

EDUCATION

High School Diploma:Diploma

• James Madison, Remote, Ga

Present

Communication Typing/ Word Processing

Data Entry Attention To Detail

Active Listening Troubleshooting

SKILLS

Expert Expert

Expert Expert

Expert Experienced

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