Customer Service Representative

CODY HUDSON

*** *. ****** **** ***#*** Kansas City, MO, 64111 816-***-**** *************@*****.*** CAREER OBJECTIVE

To secure a position with a well-established organization that offers the opportunity to utilize expertise in human relations. An energetic, motivated, fast-paced professional with human relations experience from Customer Service Roles and in Retail Environments

EXPERIENCE

Maximus, Kansas City, MO

Customer Service Representative, Jul 2020 - Present

• Filed claims, scheduled determination interviews, assisted claimants resolve eligibility issues and handled customer service calls

• Investigate and determine eligibility for benefits and disputed unemployment claims

• Adjudicated unemployment compensation cases based on State law

• Discovered ways within the law to pay individual unemployment benefit claims

• Conducted benefit rights interviews and clarified eligibility factors

• Provide first contact support to initiate and complete benefit claims including all determinations required to schedule specific eligibility issues

• Rendered claimants with complex issues and service needs to appropriate consolidated office staff

• Processed or troubleshooter internet initial unemployment claims a d responded to all inbound and outbound inquiries from claimants about unemployment insurance services T-Mobile Kansas City, Mo

Mobile Expert Dec 2021 - Present

● Builds proficiency related to serving and selling to customers, while providing a best-in-class customer experience.

● Helping customers pick up right where they left off in their shopping journey with consultative selling and services.

● Exploring individual needs and providing hands-on demonstrations of the latest and greatest technology in-store.

● Guide customers through their purchasing experience with thoughtful questions, informative answers and sharing expertise.

● Makes the most of working time on shift by learning and seeking out new information.

● Approaching service and sales needs with care, patience, honesty, and empathy.

● Balancing customer service experience and performance goals.

● Work varied shifts throughout the week which may include evenings, weekends, and holidays.

● Performs other related duties as assigned.

World Market Kansas City, Mo

Sales Associate/ Stock Oct 2021 - Present

● Stocking merchandise according to visual standards, schematics, visual direction, pricing standards, productivity and safety standards.

● Maintaining the stockroom and sales floor organization and standards.

● Adhering to all company Loss prevention policy and procedures, and distressed merchandise procedures.

● General housekeeping as directed by management.

● Assisting customers utilizing World Market service standards as well as representing World Market brand.

● Cashiering according to customer service guidelines and register procedures as needed. Insomnia Cookies Kansas City, Mo

Cookie Crew March 2022 - Present

● As the ultimate Insomniac, the baker prepares to bake warm and delicious cookies, will also get to help prep those cookies for delivery!

● The baker also serves as a point person at the front of the store for building orders at the Point of Sale, suggestive selling, cash handling, and interacting with customers.

● The baker is an expert at delivering exceptional face to face interactions, and are therefore at the center of how to share the Cookie Magic with other Insomniacs.

● Assist all customers fulfilling orders

● Baking cookies and taking customer orders in store and for delivery.

● Cash handling

EDUCATION

SouthWestern Career Academy

Grove City, OH

High School Diploma (Nov 2010)

ADDITIONAL SKILLS

• Experience with Social Media Concepts

• Experience with CRM databases and Web Applications

• Excellent phone etiquette skills

• Exceptional organization skills with High attention to details

• Understanding of Company Brand Guidelines and Awareness

• Problem Solving skills

CERTIFICATIONS

• Certificate of Graduation - Career Transition and Job Search Resources

• Certificate of Completion - Workplace Management Series Sept 2016

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