Quality Assurance Customer Support

JD

JUDSON DEBNAM

********@*****.*** 984-***-**** Raleigh, NC 27610

Service-oriented delivery professional with demonstrated record of road safety and clean driving history. Familiar with logging daily activities, coordinating customer paperwork and collecting payment. Plans and manages efficient routes to maximize deliveries and customer satisfaction.

Sales techniques knowledge

MS Office skills

Mulching gardens

Work site cleaning and organization

Sowing grass seed

Trimming and edging flower beds

Using hand tools

Maintaining equipment

Applying fertilizer

Hedge design

Shoveling snow from walkways

Gardening knowledge

Cultivating soil

Landscape equipment knowledge

Landscape maintenance

Weeding and edging

Sales planning

Loss prevention

Market understanding

Inventory tracking

Merchandising expertise

Item tagging

Package preparation

Quality Assurance

Decision-making

Planning

MS Office proficiency

Customer Support

Safety regulations

Verbal Communication

High-energy attitude

Materials transport

Safe driving techniques

Route management

Driving and transportation

Confidentiality understanding

Safety protocols

Basic Math

Team building

Training & Development

Reliable and trustworthy

Friendly, positive attitude

Computer skills

Weedman Lawncare Raleigh, NC

Lawncare Technician

06/2019 - Current

Used hand-held tools to maintain green spaces.

Responded quickly to customer inquiries and concerns to drive customer satisfaction and maximize retention.

Applied fertilizers and pesticides to lawns and grounds to control weeds, reduce insect infestation and maintain soil fertility. Managed and serviced diverse customer accounts with focus on addressing individual needs and specifications.

Liaised with clients to maximize satisfaction, discussing additional services and implementing changes to meet demand.

Managed services schedules to achieve timely and quality deliverables for diverse client base.

Supervised and trained landscaping maintenance crew. Summary

Skills

Experience

Determined causes of lawn and garden issues and recommended solutions. Administered pesticides to mitigate and control pest damage. Mixed and applied fertilizers, herbicides or insecticides to promote growth and mitigate pests.

Oversaw watering schedules, equipment winterization and other irrigation planning and maintenance.

Coordinated and delegated tasks for large-scale landscaping projects. Bland Landscaping Apex, NC

Lawncare Maintenance Worker

06/2018 - 06/2019

Operated landscaping equipment to maintain grounds and remove trees. Cleared pathways of overgrowth, debris and snow to reduce hazards. Scheduled regular landscaping services to promote optimal growth and maintain attractive appearance of lawns and facility grounds. Fertilized, cultivated and weeded soil to deliver steady supply of nutrients to plants.

Troubleshot mechanical issues and completed basic repairs to keep equipment working at peak levels.

Reviewed design plans and instructions and completed work according to specifications.

Determined causes of lawn and garden issues and recommended solutions. Mowed and edged grass to trim lawn and removed cut grass using gas-powered leaf blower.

Loaded and unloaded equipment from trailers and trucks. Maintained equipment and notified supervisors of needed repairs. Pulled weeds and sprayed lawn with weed killer and other chemicals. Operated company vehicles and equipment safely and according to good practices.

Trimmed hedges and pruned plants.

Maintained equipment and vehicle in good working order to prevent breakdowns and service delays.

Increased company business by maintaining strong relationships with customers and expertly solving service issues.

Checked machinery and performed routine maintenance to prevent malfunction.

Used hand-held tools to maintain green spaces.

Responded quickly to customer inquiries and concerns to drive customer satisfaction and maximize retention.

Applied weed and pest control chemicals to protect customer lawns. Applied fertilizer using spreader equipment for greener grass. Treated lawns with chemical applications to improve appearance and health.

Applied fertilizers and pesticides to lawns and grounds to control weeds, reduce insect infestation and maintain soil fertility. Supervised and trained landscaping maintenance crew. Administered pesticides to mitigate and control pest damage. NORTH CAROLINA MUTUAL DRUG

Durham, NC

Inventory Specialist

06/2011 - 02/2014

Performed scheduled inventory counts and supply audits. Coordinated inventory, stocking, and ordering.

Resolved customer complaints immediately, escalating those that required additional assistance.

Secured items and packages for transport to alleviate damage. Completed forecasts to determine needed inventory. Met store customers on floor and discussed needs.

Verified prices and computed totals to complete accurate invoices. Maintained meticulous records to track adjustments, pallet audits and errors.

Streamlined operational efficiencies by supervising inventory cycle counting processes, including accounting and reporting of surplus, product returns and damages.

Assessed delivered contents against original orders. Entered information into system to update status reports. Trained newly hired employees on appropriate methods for performing audits and cycle counts.

Monitored project progress and presented status to leaders to solve productivity issues.

Utilized tracking systems and documentation to trace cargo on its route. Developed reports for leadership compiling data and insights into inventory, trends and sales with focus on readability and brevity. Set up delivery of materials to arrive in time for production start date. Saved costs by coordinating inventory requirements and vendor procurement details to mitigate financial discrepancies. Collaborated with store employees to promote retail traffic by constructing creative and appealing merchandise displays.

Inserted security markers into or onto merchandise and tagged with pricing information.

Reduced process lags by efficiently monitoring all inventory receipts and promptly processing changes.

Supported senior leadership by collecting and maintaining vendor and organizational quantity, type and supply value records. Outlined production commitments and timetables using sales forecast information.

Directed project planning and scheduling and actively participated in installations.

Set up purchasing program that kept up with changing customer demands. Reviewed selected addresses for quality control purposes. Signed customers up for contracts and placed orders for custom vertical and mini blinds.

Unites States Post Office Raleigh, NC

Mail Handler

11/2005 - 12/2010

Operated mail processing equipment and manually sorted mail. Loaded letters into automated processing equipment and maintained continuous flow when feeding letters to be sorted.

Bundled, labeled and routed sorted mail to designated areas depending on destinations and according to established procedures and deadlines. Directed items according to established routing schemes using computer- controlled keyboards and scanning equipment to assist mail-sorting processes.

Weighed parcels, calculating costs based on type, total weight, and final destination.

Placed mail into appropriate PO boxes.

Loaded and unloaded shipments from trucks and picked up and moved heavy packages and items using forklifts.

Maintained records of incoming and outgoing deliveries and packages and completed necessary shipping forms.

Trained newly hired personnel on mailroom equipment, postal procedures, and customer service techniques.

Assisted customers in receiving oversized parcels by carrying items inside. Obtained signatures from recipients to release registered and special delivery parcels.

Sold stamps, tracking services, and insurance to customers. Drove retail sales by promoting and selling stamps, envelopes, and money orders.

Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services. Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.

Prioritized and organized tasks to efficiently accomplish service goals. Juggled multiple projects and tasks to ensure high quality and timely delivery.

Demonstrated self-reliance by meeting and exceeding workflow needs. Demonstrated leadership by making improvements to work processes and helping to train others.

Provided excellent service and attention to customers when face-to-face or through phone conversations.

Raleigh Christian Academy Raleigh, NC

High School Diploma

06/2000

Education and Training

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