Customer Service Administrative Assistant

MONIQUE M. NUNEZ

*** ******** **., *****, **. ***83 cell 760-***-**** ************@*****.***

OBJECTIVE

Customer Service Representative position offering growth potential.

SKILLS & ABILITIES

-Bilingual: English/Spanish (includes translation oral/written translation)

-Data entry and light typing using a variety of office equipment

-Answering phones, including multi-line phone systems

-Document handling, including filing, faxing, reproduction, etc.

-Excellent customer service skills, including dealing with customers related to sensitive personal information and issues in the medical, and legal field, as well as those in the retail industry.

-Skills in promoting retail products and services as a Sales Associate.

EXPERIENCE

3/2009-Present

Sales Representative & Customer Service, T.J. Maxx Store, Oceanside, Ca

Responsible for a variety of functions, including floor merchandizing, cashiering, Sales Representative, Jewel Associate, and Customer Service.

10/2000-12/2008

Office Assistant, Pro Sounds Unlimited, Vista, Ca.

Clerical duties and customer service

3/1998-9/2000

Administrative Assistant, Vista Community Clinic, Vista, Ca.

Responsible for medical office functions, such as registering patients, preparing appropriate forms, verifying insurance coverages, as well as performing general clerical duties. Covered 300 operator fast paced extensions. Also responsible for customer service, such as helping patients identify their needs with the appropriate doctor receptionist.

7/1997- 3/1998

Administrative Assistant, County Public Defenders Office, Vista, Ca.

Performed legal office duties for 52 attorneys, such as, answering phones, legal documentation management, and bilingual translation services.

EDUCATION

High School Diploma (1983)

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