Call Center
Resume:
**************@*****.***
Debbie Renard
Dependable employee seeking opportunity to expand skills and
contribute to company success. Considered hardworking, ethical and
detail-oriented.
Experience
2012-2017
Owner Cash Collection Services Houma, LA
e Answered inbound calls to handle various concerns, set
appointments, and take payments.
e Managed customer calls efficiently in fast-paced call center
environment.
Collaborated across departments to resolve customer-
related issues.
* Collected on bad debt and NFS checks.
2010 - 2012
Collections Manager Advantage Finance Houma, LA
e Kept team on-track and effective by monitoring daily
productivity numbers and proactively adjusting strategies.
© Trended and forecasted past-due loans, prevented
delinquencies and recovered charge offs.
« Coordinated escalation of collections activities to include
legal action and debt collection notifications.
Education
South Terrebonne Bourg, LA
1986 High School Diploma
Key skills and characteristics
Attention To Detail
Customer Relationship Management
Financial Recording Knowledge
Call Management
Data Collection
Payroll Preparation
Organization Skills
Contact this candidate