Customer Service
Resume:
DENEEN B ABNEY
**************@*****.***
Career Summary of Skills:
organized professional with ten years of experience managing data, scheduling appointments, medical coding, billing, verbal and written communication, adaptability to most environments, quick to learn new software
EDUCATION:
Fashion Industries H.S.
New York, NY
Fashion Design
Carteret Community College
Morehead City, NC
Medical Assistant
CPCC
Charlotte, NC
ICD-9 coding
ICD-10 Coding
WORK EXPERIENCE
Grifols Plasma, Rock Hill, SC
11/2020 – 12/2023
Donor Center Technician:
Answered phones, scheduled appointments, front desk, screened new and return donors, by taking vital signs such as BP, hematocrit, pulse, temperature, recorded results to determine suitability for the plasma pheresis process
Lash Group, Rock Hill, SC
05/2017 – 11/2020
Insurance Verification Specialists
Verified and updated medical insurance, communicated with insurance companies and card holders, coordinated coverage for medical eye procedures, referral appointments, informed insured of their financial responsibilities
Intermodal Container Service
07/2013 – 05/2017
Gate Clerk
Managed gate terminal activity, made note of condition of truck, containers, chassis and tires, front desk, answered phones, scanned truck driver’s license, terminal inventory
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