Service Representative Customer

Diasin Jamieson

Jamaica, NY *****

Email: ********@*****.*** Phone: 347-***-****

SUMMARY

Dedicated customer service representative, with motivation to maintain customer satisfaction and contribute to company success. Proven ability to establish rapport with clients. Reliable, driven, with strong time management and prioritization abilities. Excellent written and verbal communication skills, with an eye for detail. Extremely productive in a high volume, high stress environment. Highly productive in the use of Microsoft Office Professional. Self-starter with a can-do attitude.

EMPLOYMENT HISTORY

Department of Health,Vaccination support

Long island city, (Current position)

Flow Monitor,

Responsible for ensuring that patients are directed through the vaccination center in a safe and effective manner.

Responsible for activities including but not limited to: greeting patients, navigation, wayfinding, screening patients, confirming eligibility, scheduling appointments, and other administrative duties

Prosegur. LaGuardia Airport, Elmhurst, NY 11/2019 - 03/2020

Escort

Escorted disabled passengers from one gate to another

Assist customer s with the checking in process

Assisted customers with various limitations with shopping, placing orders in restaurants and other necessities

Helped individuals with baggage claim and carry-off upon their arrival

Costco, Rego Park, NY 10/2019 - 01/2020

Stocker/Cashier (Seasonal position)

Stocked open goods in the proper location

Folded clothing and placed them on display

Served as a cashier and scanned customers items and placed them into the cart

Provided exact change to clients upon completion of their purchase

Assisted customers with their new membership applications

Pax Assist Inc., JFK Airport 07/2017 - 06/2018

Lead Passenger Service Agent

Coordinate with supervisor to determine staffing needs for gate and ground operations, including ticket counters and baggage services.

Address and resolve escalated customer concerns, and assist agents to resolve complex issues.

Communicate changes in company rules and procedures, and mentor staff to improve performance and efficiency.

Secure gates by communicating with aircraft and relaying messages to ramp and ticket counter.

Greeted and assisted all customers, including providing help with check-in, tagging luggage, ticketing changes, re-booking, and special service requests.

Boarded and deplaned flights, and escorted passengers, including disabled passengers and unaccompanied minors, from aircraft.

Provided accurate gate, flight arrival and departure information, and answered general inquiries.

Allen Healthcare –Forest Hills, NY 02/2013- 06/2017

Home Health Aid

Checked and recorded vital signs; blood pressure and temperature

Provided wound care

Observing patient’s response and changes to medications

Assisting with bedpans and urinals

Assist patients with managing nutritional needs

Help patients with mobility

Managing personal needs such as bathing, nail, hair and skin care

Assisting with dressing and undressing

Assist clients with household services such as cleaning and grocery shopping

EDUCATION and LICENSES

Vicado Guard Training School, Jamaica, NY 09/2019

New York State Security Guard License (Exp. 09/17/2022)

Cornerstone Christian Correspondence School, Atlanta, Georgia 06/1995

High School Diploma

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