Information Technology Cyber Security

La'Brinda L. Howard

***** **** ********* **.

Circleville, Ohio 43113

Phone: 740-***-****

E-mail: **************@*****.***

Skills:

** ***** ********** ** *********** Technology

** **** ***** *xperience in Management and Supervision

8 years experience in Leadership, Team Building, and Development

17 years experience in Psychology: counseling, therapy and working with individuals with Developmental and Intellectual disabilities

Proficient in ITIL, Agile, Change Management, Strong communication and customer service skills

Extensive software and hardware troubleshooting, Information Technology Security, QA Manual Tester with ISSA membership Skilled in Cyber Security best practices and testing Proficient with Sentinel One, Trend Micro, Microsoft AD/Azure

Education:

Bachelor of Science in Psychology, Central State University

Pursuing Bachelor of Science in IT/Cyber Security Colorado Technical University

Master of Science in Management in IT Management, Colorado Technical University Scrum

Master Certified (SMC), July 2022

Work Experience:

MWA Consulting IT Manager (Consultant), Sep 2023 – Present

Optimize IT systems and infrastructure Lead cross-functional teams Budget management and project planning assistance and project direction

Central Ohio Transit Authority IT Service Desk Manager, Sep 2022 - Aug 2023

Oversee requests and incidents, Train and mentor Service Desk Specialists, Manage vendor relationships

I Am Boundless Inc.

Information Technology Manager, Dec 2021 - Apr 2022

Supervised IT department employees, Led IT-related projects, Managed Cyber Security

Highlights Family of Companies

QA IT Analyst (Lead Software Tester), May 2015 - May 2020

Established QA processes and standards, Coordinated project testing and employees, Coordinated and tracked software bugs in development, staging and Production environments. Maintained all QA windows and Mac testing devices and accounts. Maintained QA Testing Credit card testing accounts with Highlights sales department and finance department.

Huntington National Bank

Service Desk Analyst, Aug 2013 - Apr 2015

Provided desktop support, break fix tech support on windows and Mac devices

Installed and maintained software/hardware and peripherals

Chaos Productions

IT Specialist July2008 - Aug 2018

Set up and troubleshooting home networking processes, Provided IT support for various devices, Break fix tech services on Windows and Mac devices, installation and trouble shooting peripherals, updated firmware and software

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