Financial Analysis Operational Support
Resume:
Keagan Harvin
Baltimore, MD
********@****.********.***
Professional Summary
Dynamic and versatile professional with a proven track record in financial analysis and operational support. Experienced in managing Early Termination Fee (ETF) submissions, conducting contract analysis, and performing detailed broadband service research. Known for meticulous attention to detail, strong analytical skills, and the ability to collaborate effectively with cross-functional teams. Highly skilled with computers, possessing extensive experience with both Windows and MAC operating systems, and able to quickly learn and adapt to new interfaces. Committed to continuous learning and adaptability in fast-paced environments.
Work Experience
Billing Analyst
Granite Telecommunications, Quincy, MA
December 2023 to June 2024
Processed and analyzed financial data with a high degree of accuracy.
Reconciled accounts, identified discrepancies, and ensured compliance with billing policies.
Collaborated with cross-functional teams to resolve billing issues and improve processes.
Utilized billing systems and software to streamline operations and enhance efficiency.
Maintained precision in financial records contributing to the financial success of the organization.
Offer Management Coordinator
Granite Telecommunications, Quincy, MA
May 2022 to November 2023
Managed Early Termination Fee (ETF) submissions with attention to detail.
Conducted in-depth contract and ETF analysis.
Researched broadband service opportunities and assessed potential prospects.
Employed analytical tools to upload broadband serviceability results into the proprietary database.
Managed Service Level Agreements (SLAs) and ensured timely adherence.
Financial Representative
Primerica, Boston, MA
January 2024 to June 2024
Learned to sell various types of insurance, including life, health, and auto insurance.
Worked on obtaining Massachusetts license to sell insurance.
Educated clients on insurance options and financial products to meet their needs.
Assisted clients in understanding and selecting appropriate insurance coverage.
Concierge/Security Officer
Securitas, Boston, MA
May 2019 to August 2022
Managed packages and conducted guided tours with operational efficiency.
Extended a warm welcome to guests and ensured a positive experience.
Monitored security cameras to maintain a safe environment.
Provided exemplary customer service and addressed inquiries professionally.
Computer Technician
Castle H, Fredericksburg, VA
September 2018 to September 2020
Assembled and configured desktop and server computer systems according to specifications.
Installed and connected hardware components and configured software applications.
Conducted thorough testing and quality checks on assembled computers.
Managed inventory of computer components and maintained detailed records.
Collaborated with team members to address technical challenges and improve processes.
Education
Bachelor of Science in Business Administration
Kutztown University of Pennsylvania, Kutztown, PA
May 2018 to May 2022
Skills
Analytical Skills
Attention to Detail
Financial Planning and Analysis (FP&A)
Ethical Judgment
Adaptability and Continuous Learning
Communication Skills
Microsoft Office Suite
Project Management
Data Analysis
System Design and Administration
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