Customer Service Representative

Lakashia Mitchell

*************@*******.*** 682-***-**** Lewisville, TX

SUMMARY

Seeking Customer Service Representative role with 13 years of experience in customer service and healthcare. Demonstrated expertise in resolving customer inquiries, improving satisfaction rates, and reducing complaints. Proven ability to collaborate with teams and conduct proactive outreach, enhancing customer experience and service efficiency. WORK EXPERIENCE

Krogers

Customer Service Representative Dec 2023 - May 2024

• Resolved customer inquiries and complaints, delivering high-quality service to ensure a positive shopping experience and foster customer loyalty.

TELEPERFORMANCE CALL CENTER SHREVEPORT, UNITED

STATES

Customer Service Representative Nov 2020 - Nov 2023

• Resolved an average of 50 daily customer inquiries, achieving a 98% satisfaction rating through the effective communication of health insurance information.

• Enhanced customer independence by promoting online portal proficiency, leading to a 30% uptick in self-service adoption.

• Collaborated with interdepartmental teams to efficiently address billing and claim issues, reducing customer complaints by 20% and adhering to service protocols.

• Initiated a preventative care awareness initiative that improved policyholder participation and resulted in a 15% rise in the utilization of available benefits.

Emerald Hills Rehabilitation NORTH RICHLAND HILLS, USA

Certified Nursing Assistant Jun 2021 - Jun 2023

• Provided patient support through careful transfer and positioning, enhancing safety measures to minimize fall and injury risks.

• Diligently maintained comprehensive medical records, ensuring accurate tracking of patient progress.

• Communicated effectively with healthcare team members regarding patient condition changes or concerns, facilitating prompt and appropriate responses.

Life Care of Haltom KELLER, USA

Certified Nurse Assistant Mar 2017 - Nov 2020

• Delivered attentive support in daily living activities for patients, prioritizing their comfort, dignity, and personal hygiene.

• Monitored vital signs with precision and alerted nursing staff promptly to any discrepancies or signs of patient distress.

• Worked in concert with other healthcare professionals to deliver a unified and improved quality of patient care. KellerOaks rehabilitation NORTH RICHLAND HILLS,

UNITED STATES

Certified Nurse Assistant Jan 2015 - Jan 2018

• Delivered comprehensive personal care to elderly patients, including bathing, grooming, and feeding, prioritizing their comfort and safety.

• Maintained accurate and compassionate support for a consistent patient group, fostering a stable and trusting environment.

• Ensured adherence to health and hygiene standards, contributing to the overall well-being of patients under care. Holliday In ARLINGTON, UNITED

STATES

Hotel Inspector / Hotel Supervisor May 2014 - May 2016

• Conducted comprehensive inspections to ensure compliance with health, safety, and cleanliness standards, resulting in a 15% increase in guest satisfaction.

• Developed and implemented training programs for hotel staff, leading to a 20% reduction in guest complaints.

• Improved operational effectiveness by focusing on staff development, thereby enhancing employee performance. HILTON HOTEL BOSSIER CITY, UNITED

STATES

Housekeeping Supervisor 2007 - 2009

• Managed a team to maintain strict standards of cleanliness, achieving a 20% decrease in supply expenses through the implementation of a new inventory system.

• Delivered training to new staff, leading to a 30% reduction in customer cleanliness complaints and contributing to a 10% uplift in customer satisfaction scores.

EDUCATION

Arlington Career Institute

Certified Nursing Assistant, Nursing

Feb 2015

Texas Department of Health and Human Resources

QIDP

None

CERTIFICATIONS

Certified Nursing Assistant, Arlington Career Institute Feb 2015 QIDP, Texas Department of Health and Human Resources None SKILLS

Business Skills • Customer Service Professional • Resource Management Professional • Management Professional • Housekeeper Supervisor • Cleaning Techniques Professional • Attention to Detail Professional • Time Management Professional • Compassionate • Reliable • Detail-Oriented • Strong Communicator • Team Player • Solution Oriented

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