Customer Service Administrative Assistant.

CYNTHIA WILLIAMS

**** ***** ****

Burleson, TX **028

Email: *************@*****.*** Phone: 817-***-**** Positive, cheerful Medical Administrative Assistant with more than 20+ years of experience. I am looking for a career position that enhances my existing skills with opportunities for growth. I look forward in sharing my abilities, learning new ones, and spending many years with your organization. I am a fast learner with detailed- oriented, multi-tasked skills and an effective communicator with polished telephone, customer service, and management.

Professional/Computer Skills

Account Receivables Receptionist Notary Insurance Claims/Paper & Electronic Data Entry Referrals Medicare/Medicaid & Commercial Insurance Precertification ICD-9 Coding Public Relations/Customer Service Billing Statements Medicare Seminars Greenway Computer System Athena Medisoft Computer System Appeals Billing Paper Port Computer System Payment Posting 10-key Injections Collections Venipunctures Suture/Stitches Removal

Previous Responsibilities

Checking in patients for multiple Drs, entering patient information, insurance verification, pulling charts, insurance precertification for busy physician practices, responsible for accounts receivable & collections activity, balancing all daily transactions, scheduling appointments, phone operator, billing statements, venipuncture, suture removal, auditing chart ability. Experience

TMI Sport Medicine – Arlington, TX 2022-2024

** Called Insurance Companies for claim status, front office check in/out, called patients on balance, verified insurance, pre-authorization

North Texas Pain Recovery Center – Arlington, TX 2016-2021

** Sent claims, statements, called insurance companies for claim status and claim appeals, correspondence, billing, front office check in/out, computer system Medisoft/Paper Port Cynthia Williams Page 2

FTGU Medical – Fort Worth, TX 2015-2016

**Sent claims and statements out, called insurance companies for claim status, Pre-AR, correspondence, computer system Kareo

Mind Above Matter – Burleson, TX 2014-2015

**Verification of benefits, gathered cost of IOP & PHP program for patients and collected down payments, scheduled payment plans, review A/R, verified contract rates spoke with insurance payments Arlington Orthopedic Association PA – Arlington, TX 2001-2014

**Collected patient balances for 19 physicians, refund checks for patients and insurance companies, filed insurance claims, verified insurance benefits, and scheduled appointments, back office help with suture removal Education

Cleburne High School – GED 1987

Bryan Institute – Medical Assistant 1990

Reference:

Available upon request

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