Customer Service General Manager

Highly motivated employee with a desire to take on new challenges and to leverage my strong work ethic, adaptability, and exceptional at mastering new skills. Hardworking employee with excellent customer service, multi tasking, and management abilities. Devoted to giving every customer a positive and memorable experience that will ensure their return.

• Strong Knowledge restaurant operations including ordering, staff supervision, inventory, and food safety

• Strong understanding of cost and labor systems that lead to profitability

• Strong communication, listening, and leadership skills

• Experienced with payroll, budget, and

creating, and managing budgets

• Hiring employees, evaluating

performance and productivity

• Analyzing and accounting data

General Manager

Popeyes Chiken

Cape Girardeau MO

Accomplishments:

General Manager

KFC

Foley, Alabama

Accomplishments:

1. Led a high performing team in updating and restructuring to open up 6 new stored while simultaneouslyincreasing sales in other stores resulting in enhanced efficiency and improved customer service experiences.

2. increasing sales in other stores resulting in enhanced efficiency and improved customer service experiences. 3. Implemented strategic measures to optimize operations and streamline processes to increase productivity, cost savings, and organization

4. Demonstrated strong leadership skills by effectively coordinating tasks, mentoring team members, and fostering a positive work environment

5. Ensures seamless store operations by adhering to safety protocols, maintaining proper inventory levels, and ensuring accurate cash and credit transactions and minimal errors. 1. Directed and Supervised Operations, workflow, record keeping, and ensured seamless execution of administrative duties resulting in increased team productivity and a streamlined process. 2. Coordinated many projects that resulted in increased customer satisfaction. 3. Implemented safety protocols that fostered a culture of safety and a reduction in accidents/injuries 4. Demonstrated outstanding financial management with accounts payable and receivable transactions 5. Ensured financial controls, allocations, and made informed decision to optimize resources October 2021- November 2023

January 2013 - October 2021

Resturant General Manager

Natalia Lawrence

573-***-**** · *******.*******@*****.***

2070 N. Sprigg St 6110 Cape Girardeau MO 63701

PROFESSIONAL EXPERIENCE

Key Skills and Competencies

Costomer Service Manager

Walmart

Foley, Alabama

October 2010- January 2013

Sikeston Senior High School

High School Diploma

References are available on request.

EDUCATION

Accomplishments:

1. Played a key role in the successful implementation of a new payroll system, ensuring accurate and timely processing of employee wages and benefits.

2. Implemented meticulous organizational systems and maintained precise personnel records, ensuring the accuracy and currency of employee data.

3. Prepared employee correspondence, coordinated meetings, and managed confidential reports and documents, promoting effective communication channels and timely dissemination of critical information. 4. Demonstrated meticulous payroll management expertise by accurately processing employee timecards, calculating wages, deductions, and bonuses in strict adherence to company policies. This resulted in precise and punctual payroll disbursements, fostering employee satisfaction and compliance. 5. Collaborated seamlessly with departmental managers to identify and evaluate hiring needs, offering valuable candidate recommendations and supporting the onboarding processes.

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