Software Development Scrum Master

BUH BANG

Cell # 469-***-****

*********@*****.***

Professional Summary

17+ Agile and Executive Leadership Coach with experience in successfully leading software development teams through enterprise-wide software development projects, coaching teams, and stakeholders, and mentoring them on Agile principles and values.

Adept Agile mindset leader, promoter, facilitator, team motivator and collaborator, expert at sculpting self-organized teams with focus on relentless improvement and continuous software delivery in rapidly evolving and dynamic environments.

Agile transformation specialist with extensive experience in guiding organizations through the Agile transformation journey and using OKRs. Expert in building the Agile mindset through continuous and effective teaching, training, mentoring, and coaching best lean Agile practices.

Expert at driving the adoption and enforcement of Agile practices at the portfolio to product level, removing impediments, promoting cross-collaboration, and fostering self-management.

Excellent problem-solving, Communication and analytical skills, with the ability to encourage collaboration, coach and mentor Scrum master’s and Product Owners.

Scrum as an asset; strong knowledge of all the concepts: tasks, backlog tracking, burn-down metrics, velocity, and user stories.

Strong knowledge of Risk Management Framework (RMF).

Technical Skills: Microsoft Office Suite, Agile Framework, Scrum, SAFe, Kanban, XP, SDLC, Jira, Jira Align, Azure DevOps.

Executive Leadership Coaching, mastery session techniques from Harvard University and expert in dependencies tracking and mapping (both internal and external).

PROFESSIONAL EXPERIENCE

Bank Of America July 2022 – July 2024.

Agile Coach

Empowered teams to self-organize and grow cross-functionality allowing teams to fully own commitments of finishing sprint backlog items on time which to let to an increase in team’s say-do ratio.

Coached at Executive Leadership level on the four components of BEID (belonging, equity, inclusion, diversity).

This includes the CTO, CIO, CFO and others.

Partnered with the Product Owner, regarding grooming and maintaining the product backlog which was always Detailed, Emergent, Estimated and Pointed.

Protected team from over-commitment, planning sprints according to team's capacity as a result there was a drastic reduction in injections.

Introduced and facilitated team's Agile Scrum Ceremonies (iteration planning, daily Scrums, retrospectives, stakeholder meetings, and software and system demonstrations) for Scrum teams.

Introduced Azur DevOps (ADO) Services is for new teams who are looking to deliver value to our client/customers base through agile planning, continuous integration, continuous delivery, and monitoring of applications.

Uses DevOps to enable collaboration between development and operations teams in the EMEA train.

Uses DevOps to unite the development and operations teams, using automation for continuous development.

Engaged with other Scrum master’s to increase the effectiveness of the Scrum framework in the organization through Scrum huddles and forming communities of practice.

Assisted with internal and external communication, improving transparency, and radiating information from team level to management level.

Provided coaching on dependencies management, risks mitigation and issues from Scrum team to the ART.

Created Power BI dashboards from the program board for portfolio reporting.

Provided training and worked closely with Product Owners in product backlog refinement and continuous delivery of features.

Coached teams to adopt continuous integration and pair programming for knowledge sharing and building quality codes.

Directed and coached development team from project initiation through delivery of final product.

Developed and managed visual system to track progress of work during sprints and projects.

Provided leadership, direction, and coaching to the team to encourage adoption of good Agile practices.

Enacted change and continuous improvement increasing the productivity of Scrum teams and the quality of deliverables.

spread Agile best practices between different teams.

Administer Train and team level agile maturity assessment to identify continuous improvement areas.

Integrate Agile teams within non-Agile processes, and measure results of an Agile transition.

Worked with both EMEA and APAC trains in different regions like London, India, Singapore, Dublin etc.

Facilitated PI planning and PI implementation and teams’ performances were increased thus increasing in output.

Use Jira align to co-ordinate /visualize ART workflow of multiple teams towards achieving a common objective set by the organization.

Align your teams on a scale. Connect strategy to execution, ensure teams are working towards the same goal, and make determining scope, roadmaps, and dependencies easier.

LPL Financial July 2020 – July 2022

Agile Coach

Engaged with other Scrum master’s to increase the effectiveness of the Scrum framework in the organization through Scrum huddles and forming communities of practice.

Coach teams on Agile and Scrum best practices.

Facilitated daily standups, retrospectives, and sprint planning meetings to remove impediments.

Coordinated team events to build team collaboration.

Improved team collaboration through individualized coaching. enterprise to deliver to deliver on time.

Enacted changes and continuous improvement were implemented, increasing the productivity of Scrum teams by 25% and the quality of deliverables by 35%.

Ensured that Agile principles were being kept.

Responsible for providing written and verbal project communications, including weekly status, dashboards, and project updates.

Worked with Product Owner to ensure that user stories met the acceptance criteria of DOR (Definition of Ready) and DOD (Definition of Done).

Worked closely with Product Managers / Product Owners in product backlog management and continuous delivery of features.

Designed and developed project metrics reporting templates based on the Agile framework used.

Excelled in guiding the work of technical teams to articulate project goals and scope, translating business needs into technical terms.

Mentored teams to adopt continuous improvements practices.

Provided coaching on dependencies management, risks mitigation and issues from Scrum team to the ART.

Empowered teams to be self-organized, grow cross-functionality and have self-accountability amongst the teams.

Used Jira to track work progress.

Worked with team to identify capacity to ensure they could meet sprint commitment.

Empowered teams to self-organize and grow cross-functionality allowing teams to fully own commitments of finishing sprint backlog items within the time box.

Set goals and worked with little direction.

Shielded the team from external interference to enable optimal functionality and productivity.

Educated and reinforced Agile framework (Scrum and Kanban) to team members and key stakeholders when needed.

Developed and maintained a team culture to improve dependency management within teams.

Encouraged and facilitated cross-team coordination and collaboration.

Provided leadership, direction, and coaching to the team to encourage adoption of good Agile practices.

Conducted technical training sessions regarding Agile development methods.

Tracked data during sprint execution and reports, regularly to facilitate good understanding of the workflow.

Provided direction, coaching, leadership to the team and kept Scrum process running.

Wells Fargo Charlotte, NC August 2018 - August 2020.

Agile Coach/Sr. Agile Lead

Influence organizational Structures, systems, and cultures to align with Agile principles, values to maximize value and achieve strategic goals.

Facilitated creation and communication of change vision for Agile adoption.

One-on-one, team and group coaching with executive leadership.

Participated in the facilitation of an internal guiding coalition committed to Agile adoption.

Helped with identification and removal of enterprise-level obstacles to change.

Facilitated portfolio-level strategic planning related to organizational change.

Successfully guided the Agile transformation and scaling of the reporting organization.

Achieved buy in from executives, managers, and leaders in the Agile transformation journey by providing training on Agile, Scaling and Lean Portfolio Management.

Garnered support of teams by providing necessary training on mindset, skillset, and toolset needed to effectively operate in Safe.

Direct and coach development team from project initiation through delivery of final product.

Develop and manage visual system to track progress of work during sprints and projects.

Provide leadership, direction, and coaching to the team to encourage adoption of good Agile practices.

Facilitated creation and communication of change vision for Agile adoption.

Helped to identify and resolve organizational impediments that impact team maturity and performance.

Support the Product Owner to ensure the backlog has enough prioritized user stories at a ready status to stay ahead of the team.

Manually track team's metrics using Excel bringing out how many user stories the teams commit in a sprint and how many user stories they can complete each sprint.

Assist teams to review test cases to ensure that evidence from test runs is attached.

Assist with internal and external communication, improving transparency, and radiating information from team level to management level.

Observe other Scrum masters to provide constructive feedback that can increase effectiveness within teams and the Agile process.

Provide coaching on dependency management, risks mitigation and issues from Scrum team to the Agile Release Train (ART).

Provide training and work closely with Product Owners in product backlog refinement and continuous delivery of features.

Coach teams adopt continuous integration and pair programming for knowledge sharing and building quality codes.

Direct and coach development team from project initiation through delivery of final product.

Develop and manage visual system to track progress of work during sprints and projects.

Provide leadership, direction, and coaching to the team to encourage adoption of good Agile practices.

Bank of America Charlotte, NC September 2016 - August 2018

Agile Coach

Empowered teams to self-organize and grow cross-functionality allowing teams to fully own commitments of finishing sprint backlog items within the time box.

Partnered with the Product Owner, especially with respect to grooming and maintaining the product backlog.

Protected team from over-commitment, planning sprints according to team’s capacity.

Introduced and facilitated team’s Agile Scrum Ceremonies (Iteration planning, Daily Scrums, retrospectives, and software and System demonstrations) for scrum teams.

Engaged with other Scrum master’s to increase the effectiveness of the Scrum framework in the organization through Scrum huddles and forming communities of practice.

Assisted with internal and external communication, improving transparency, and radiating information from team level to management level.

Provided coaching on dependencies management, risks mitigation and issues from scrum team to the ART.

Introduced Azur DevOps (ADO) Services is for new teams who are looking to deliver value to our client/customers base through agile planning, continuous integration, continuous delivery and monitoring of applications.

Provided training and worked closely with Product Owners in product backlog refinement and continuous delivery of features.

Coached teams to adopt continues integration and pair programing for knowledge sharing and building quality codes.

Directed and coached development team from project initiation through delivery of final product.

Developed and managed visual system to track progress of work during sprints and projects.

Provided leadership, direction, and coaching to the team to encourage adoption of good Agile practices.

Generated and posted end of Iteration review reports for team Deliverables and Agile Methodology adoption.

GENPACT, RICHARDSON Dallas, TX August 2014 - July 2016

Scrum Master

Assisted the product owner and business in prioritizing and breaking down the user stories.

Organized special collaborative KT sessions with the team and SMEs where necessary to help resolve the issues.

Facilitated the sprint planning, review and interactive retrospective meetings at the beginning and the end of each sprint cycle.

Led the daily Scrum meetings and tracked workflow in the sprint cycle as it progressed.

Identified, cleared, and escalated the impediments / dependencies / risks faced by team members.

Ensured compliance with SDLC policies and procedures.

Possessed superior skills and ability in multi-tasking and appropriate prioritization.

Demonstrated ability to work collaboratively with all levels of staff and management across multiple teams.

Introduced and maintained team's Agile Scrum Ceremonies (iteration planning, daily Scrums, retrospectives, stakeholder meetings, and software and system demonstrations) for new and existing Scrum teams.

Provided training and worked closely with Product Managers / Product Owners in product backlog refinement and continuous delivery of features.

Worked with cross-functional domestic / international teams as control validator to deliver complete sets of deliverables using the Agile mind-set: Scrum / Kanban / Lean.

Trained and mentored team members on the best and most effective ways to use Agile processes to improve efficiency and reduce production delays.

Effective team player who thrived in deadline driven, rapidly evolving, multi-tasking project environments.

Supported the Product Owner to ensure the backlog had enough prioritized user stories at a ready status to stay ahead of the team.

Took initiative and acted as a leader to foster collaboration and communication between team members on technical issues, on process improvements, and in addressing and escalating project risks and issues.

Removed barriers and impediments that were preventing the team from completing work.

Provided internal and external communications to improve transparency and accountability.

Established and maintained effective relationships with the customer and key stakeholders of the project.

Helped to establish and maintain a culture of self-organization and self-accountability amongst the team.

Use Azure DevOps to provide developer services for allowing teams to plan work, collaborate on code development, and build and deploy applications. Also, Azure DevOps supports a collaborative culture and set of processes that bring together developers, project managers, and contributors to develop software.

SQL Server SSIS/ETL Developer

Poly America, Grand Prairie, Texas September 2012 – August 2014

Created schema objects, rules and granted roles to the users.

Used SQL Profiler to debug T-SQL and slow running queries.

Designed and implemented Parameterized and cascading reports.

Rebuilding Indexes and Tables as part of Performance Tuning Exercise

Experience performing database Backup and Recovery.

Involved in performance tuning of T-SQL queries and Stored Procedures.

Implemented Auditing using triggers.

Monitored the Database Performance using execution plans and Index tuning.

Optimized the query performance with modifications in TSQL queries, removing unnecessary.

Used Reporting Services (SSRS) to schedule reports to be generated on predetermined time.

Involved in creation of various dashboards used for reporting to the end user.

Identified and worked with Parameters for parameterized reports in SSRS 2012.

Generated the drilldown, drill through and linked reports using the SSRS.

Set up & configured DB mail and created jobs to send out an email whenever any SQL jobs fails.

Participated in AGILE iterative development methodology.

Work with Report analysts and operation staff for support in problem resolution and root cause analysis.

BLUE APRON ARLINGTON TX, 76011 APRIL 2010 - September 2012

BI DEVELOPER

Responsibilities

Created trace in SQL Profiler and used Data base engine tuning advisor for Performance tuning on stored procedures and Scripts.

Designed, developed, and deployed SSRS reports that include parameterized reports, snapshot reports cached reports, drill down reports, drill through reports, linked reports, click-through reports, Sub Reports, Gauges, and Chart.

Developed SSIS packages using for each loop in control flow to process all flat files within folder, File System Task to move file into archive after processing and execute SQL task to insert transaction log data into the SQL table.

Configured SQL mail agent for sending automatic emails when a SSIS package fails or succeeds.

Responsible for creating database objects like tables, views, stored procedures, triggers, functions using T-SQL to provide structure to store data and to maintain database efficiently.

Created SSIS packages to capture the Incremental changes for the data warehouse.

Developed various operational drill-through and drill-down reports using SSRS.

Identified and added the report parameters.

Implemented data conversion from text file into SQL server tables.

Promoted SSIS Packages from Test Environment to Production Environment by maintaining multiple package configurations in SSIS in coordination with the deployment team.

Managed reports that return large volumes of data using techniques like cascading parameters and filters

Incorporated linked reports, sub-reports in design

Formatted reports to incorporate Logos, external hyperlinks, placed bookmarks where necessary.

Deployed reports to report server and assisted in troubleshooting where there were issues.

PROFESSIONAL CERTIFICATIONS

Microsoft Certified Professional: SQL Server 2012/2014

School of Data Analytics, Plano, Texas

Power BI Certified by Microsoft

Bachelor’s in psychology of education University of Buea

Master’s degree in science of education University of Bamenda

Executive Leadership coaching, Mastery session Harvard University.

Advanced Scrum Master (ASM)

Certified Scrum Master (CSM)

Certified Agile Master (CAM)

Leading SAFe 5.1 (LS)

SAFe 5.1 Program Consultant (SPC)

SAFe 6.0 Program Consultant (SPC)

Certified Agile Coach (CAC)

Certified Enterprise Agile Coach (CEAC)

Certified Agile Transofrmation Coach (CATC)

SAFe 5.1 Scrum Master Enabled (SASM)

SAFe 5.1 Product Owner/Product Manager Validation Enabled (POPM)

SAFe 5.1 Lean Portfolio Management Enabled (LPM)

SAFe 5.1 Release Train Engineer Enabled (RTE)

SAFe 5.1 Scrum Master Enabled (SSM)

Certified Scrum Product Owner (CSPO)

Certified Scrum Trainer (CST)

Certified Product Owner (CPO)

Project Manager Professional (PMP)

Risk Management

Certified Six Sigma Green Belt (CSSGB)

Certified Six Sigma Black Belt (CSSBB)

Big Data Hadoop developer

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