Customer Service Rep
Resume:
Stephanie Sok
**** ******* **. ******, ** *****
*************@*****.***
SUMMARY: Highly enthusiastic customer service
professional with over 27 years client interface experience ILL
HIGHLIGHTS:
• Strong organizational skills
• Energetic attitude
• Focused on customer satisfaction
• Microsoft Office proficiency
• Deadline-oriented
ACCOMPLISHMENTS: Continuing my education in the
medical field
EXPERIENCE:
FIL
Aerospace Lubricants
(2021-present)
Customer Service Rep
● Daily order entry and
procurement for customers
● Answer customer inquiries via
phone, email and online catalog
about various greases and oils
● Update and maintain customer
database
● Answer online & telephone
RFQs
● Provide Safety Data Sheets,
Certificates of Conformance and
also Test Reports when needed
BM Towing
(2022-2023)
Dispatcher
● Dispatch tow truck drivers using Towbook
● Immediately responded to police requests
● Price towing requests based on location,
car/semi/trailer type and distance
● Dispatch specific tow trucks based on
vehicle/trailer needs
Columbus Home Staging
(2018-2022)
Staging Assistant
● Develop design ideas for staging houses to enhance and expedite property sale
● Assisted with design proposals
● Physically placed furniture, artwork and
accessories to best show spaces in homes 21
DASCO (2015-2018)
CustomerRepresentative/ Documentation Specialist
● Assisted customers over the phone and in person with scheduling deliveries, replacement item ordering, billing and maintained positive customer relations
● Assisted in warehouse as needed with
shipping
● Trained patient on oxygen tank and cpap/bipap
machine use
● Trained patients on equipment and accessory usage, including replacement of accessory parts
● Procured documentation for commercial ins and
Medicare authorizations on all equipment provided
Abrasive Technology
(2008-2014)
Dental Tool Diamond Plater
● Prepped, painted and baked dental tools for
electroplating
● Electroplated dental tools using nickel-based super alloy and crushed diamonds for high speed rotary
handpieces
● Sandblasted various equipment and machinery for
optimal continued use
DeVry University
(2002-2007)
Program Assistant
● Advised and assisted students in various
areas of Academics
● Scheduled students as needed as well as provided graduation projections
ANACS
(1997-2002)
Production Supervisor
● Maintained positive customer relations
● Managed and maintained employees, which included timecard approval,prepared and conducted annual
reviews, scheduled and approved leave and assigned job duties
● Managed warehouse inventory and placed re-orders based on company needs
● Supervised employee entrances/exits into vault
containing multi-million dollar coin collections
● Sonically sealed cases that encapsulated coins
● Fixed sonic sealer when inoperable
S&S Cleaning Business (2009-2012)
Business Recruiter
● Acquired 120 new clients in first year/ maintained cohesive relationships with new and existing clients
● Ran quarterly business reports
● Upsell various services to clients
Residential Cleaning (2008-2023)
House Cleaner
● Clean Kitchens, bathrooms, dust, mop and vacuum
● Organized as requested by client
EDUCATION:
DeVry University, Cols., OH Majored in Business
Management In progress:anticipated graduation 2025 Columbus State Community College,
Cols., OH
Majored in H.R Management
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