Customer Service Management System
Resume:
JUAN GOMEZ JR,
Exeter, ca *****
****************@*****.***
JUAN GOMEZ JR, N.
OBJECTIVE Hard working individual with proven leadership and organizational skills, seeking to apply my abilities in a management position. SKILLS & ABILITIES ● Computer knowledge; able to navigate multiple programs and windows at once. Comfortable in multi-screen environment
● Outstanding communication skills, strong ability to communicate effectively and professionally via e-mail or telephone
● Ability to be results-oriented that makes a difference, taking the initiative to make things happen, accepts accountability and has a
“can do’ attitude
● Ability to work in a team environment along with the ability to work independently with minimal supervision
● Ability to exercise good judgement and discretion in selecting methods and techniques for obtaining solutions
EXPERIENCE LINE DISPATCH
WESTERN MILLING- GOSHEN, CA
2024
● Performs daily routing of field service work orders using established workforce management system
● Provides coordination of schedules and directs work of Dispatchers
● Manages technician routes using established workforce management system to identify current and potential scheduling problems
● Makes suggestions and recommendations to supervisors and manager in an effort to continually improve customer service operations
● Maintain and manage a positive work environment by interacting in a professional and polite manner with guests and team members
● Work together with drivers, dispatchers, and management to create the most effective delivery routes and delivery schedules to maximize driver efficiency
GOMEZ TRUCKING
1539 S. Cottonwood Ct
Visalia, CA 93277
LIC# B7489056 Class A Commercial
Since 2010 - 2017
Transporter Operator
● Reliable and dedicated Transporter Operator with over 20 years’
● Efficient and accurate with clean safety record
● Proficient in operating under long hours and tight schedules with minimal oversight
● Safety Conscious
● Heavy Equipment and Machinery
● Time Management ability
● Organized
● Able to sit for extended periods of time
● Excellent Bilingual communicator with dispatch responsibilities
● Operate and drive trucks to transport goods and materials over the distances
● Received non-emergency calls for different directions from English and Spanish speaking transporters
● Monitor the route and status of field units to help with directions to travel
● Preparing and completing orders for delivery or according to schedules
● Perform inventory control and keep quality standards high
● Keep a clean and safe working environment and optimize space utilization
● Report any discrepancies
● Fallowing quality service standards and comply with procedures, rules and regulations
JANITORIAL AND MAINTENANCE REPAIRS
Cutler Unified School District
12623 Avenue 416
Orosi, CA 93647
2005
● Performed maintenance and cleaning duties to keep the facility safe and sanitized Page 2
● Cleaned and sanitized restrooms, drinking fountains, and kitchens
● Organized and regularly mopped using approved chemicals near janitorial closets
● Conducted routine inspection and maintenance activities. EDUCATION ESPERANZA HIGH SCHOOL 1992-1996
12724 Avenue 392
Cutler, Ca 93615
REFERENCES UPON REQUEST
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