Customer Service Manager

J / JEREMY DEWAYNE petra)

D] DAVIS eee

PROFESSIONAL SUMMARY

Dependable employee seeking opportunity to expand skills and contribute to company success, Considered hardworking,

ethicaland detail-oriented.

SKILLS

Time management + Guest Relations + Problem-solving abilities

Customer service excellence

EXPERIENCE

Guest Service Manager May 2021 August 2022

“Tera Miranda Resort Afton, Oklahoma

Faciltated communication between different departments within the Resort for seamless operations.

Reviewed reservation data frequently to adjust pricing strategies based on demand patterns.

Resolved guest comalaints effectively and professionally to maintain high levels of satisfaction

Collaborated with housekeeping and maintenance departments to adkess any issues promptly

(Oversaw group bookings including weddings or corporate events from inital inquiry to post-event follow-up.

Trained new sta members on company policies, customer service standards, and reservation systems.

Managed work of deaartments coordinating gift shap, valet and information.

Clerk March 2021 - February 2022

Route 66 Express Quapaw, Oxlahoma

Collected and verified accuracy of various payments and deposits

Kept drawers accurate, processing payments with minimal errs and verifying large bis

Maintained clean, organized store with frequent recovery and stock replenishment.

Prepared daily reports detailing sales figures, inventory levels, and other pertinent data for management review

Informed customers of promotions and special offers to increase sales.

Perfoxmed price changes and maintainel overall price integrity

Updated and reset merchandise to keep store fresh

Production Worker

Red Collar Pet foods Miami, Oklahoma

Counted stock on periodic basis to support inventory control,

Inspected finished products to verify conformance to quality standards.

‘Set up andl operated production machinery according to specific standards and company protocols,

EDUCATION

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