Computer Science,Networking,Troubleshooting,Problem Solving,Pressure M

CAREER OBJECTIVE

I am an IT Professional with MCSA/IC3 from Silicon Pro in Ghana and Bachelor of Science in Information technology from Amity University. I have more than ten years of working Experience in the Area of IT Support and System/Network Administrator Having served as ICT Support at WVSL and Senior IT officer at Dangote and Currently Senior IT Officer at Padel Consult Sl.

I am Passionate about Designing, Networking, Installing and Implementation of Network Infrastructure and configuration of various Cisco Routers and Switches, Windows Server, Networking, Migrations and Deployment, Help Desk Operations, System Installations/Upgrades, Hardware/Software Testing, Desktop Support, System Integration, Connectivity Maintenance, Experience in POS & Security Surveillance Camera Systems, Server Administration and providing comprehensive technical support to end-users. Successful in installing, configuring applications on Windows operating systems and providing IT technical support. Collaborate with team and Managers to complete the task in time with the ability to discover issues, resolve defects and ensure client expectations are met with high-quality support.

PROFESSIONAL EXPERIENCE

POSITION: Senior IT Engineer

Company: Padel consult Sierra Leone Limited

DATE :1st August 2019 -Still working

RESPONSIBLTIES:

Gauge the effectiveness and efficiency of the existing systems, develop and implement strategies for improving or further leverage system.

Design and perform server and security audits, system backup procedures and charts to provide direction to system programmer.

Automate tasks through appropriate tools and scripting and robust and able to work autonomously on complex IT Problems, Issues and Project with little or no technical Support

Perform validation and verification testing and Ensure Compatibility, interoperability of in-house computing system and Document development phases and monitor systems

Ensure software is up to date with latest technologies and Monitor test system performance prepared and deliver system performance statistics and report

Performing in-depth tests including end - users reviews for modified and new systems and Provide guidance assign tasks.

Integrate servers including database, email, printer and backup server and their associated software into enterprise systems.

Take responsibility and ownership of complex and demanding technical issues and problems when escalated by service desk and support staff. Working autonomously and without technical support to seek solutions to complex problems.

Developing standard processes and procedures that staff can follow for all aspects of ICT service delivery to achieve an effective and high-quality ICT service and to assist the Infrastructure Manager to formulate and develop ICT policies which will apply to all staff.

POSITION: Senior IT Engineer

Company: Dangote Sierra Leone Limited

DATE: 1st March 2017 – 30th June 2018

RESPONSIBLTIES:

Installation and Configuration of SAP ERP Solutions and Escalation of Error messages for Assistant.

Maintain and manage all IT office Recourses obtain from stores and other purchases required by the IT office.

Ensure that end users are continually able to carry out organizational tasks by receiving, prioritizing, and actively resolving end user help requests.

Perform hands on fixes at the desktop level, including installing and upgrading software, creating file back-ups, configuring systems and applications.

Diagnostic utilities and access knowledge resources to aid in troubleshooting and incident resolution and Provide technical support to end users of DCG’s IT network infrastructure at the plants.

Continually improve self on all technology (Networking and software) used by the Dangote Group, especially end users and Perform technical hardware/ software/networking upgrades.

Monitor the maintenance and update of the configuration management system to track configuration management items (i.e. hardware, software and network) and Serve as a technical resource and first-level escalation point at plants for complex network related issues.

Supervise the internal product acceptance testing/ integration testing process and provision of adequate technical support for user acceptance testing in Plant that are in the Weight

POSITION: ICT Customer Officer

Company: World vision Sierra Leone

DATE :1st February 2010 – 31st January 2017

RESPONSIBLTIES:

Monitoring several VSAT for ADP’s and Base Office and Configuration and Maintenance Router

Installation and Configuration of lotus Notes

Configuration of Wireless Router and Access point for ADP and Base Office

Backup – monthly backup should be done and drives kept in an offsite location.

Optimizing the performance of the computers and eliminating any possible network outage.

Installation and ensure users update the antivirus on a daily basis and perform through computer scan periodically.

Designing Local Area network (LAN) in all the Offices were running at optimal levels due to the periodic maintenance

Work in compliance with ITIL Management system and enter Evidence of Incidence and resolutions in ICT Challenge Resolution Tracking Database on Domino Server. Also report from Service Now on incidence.

Install McAfee and Inventory on all computers in the Base and ADP/IPM and Verification of inventory agent under services in Admin tools on Users computers. EPS Portal for Base and ADP/IPM

Maintain an up-to-date inventory of WVSL ICT Hardware and Software Asset and Report of Inventory of all WVSL ICT Hardware and Software Assets in Bonthe Base, 6 ADPs Office submitted to SDA. Updates are reported on a monthly basis. Also JustSAMIt Agent Asset Management.

Develop the capacity of Staff in the use of Lotus Notes 8.5., Microsoft Office 2007 and Report on User Train on Lotus Notes and Microsoft Office 2007.

To ensure resource to WV staff in resolving problem with user particular reference to QUICKSTEP, STEP and SD+.

Installation and Configuration of SAP

POSITION: Network/System Administrator

Company: Tiwia Memory Master

DATE: April 2007 – December 2009

RESPONSIBILITIES:

Designing and installation of V-Sat for internet Connection for Various Company’s.

Provide technical support for both hardware and software issues our users encounter.

Administer all computers that are not working in the office and ensure that all staffs have suitable access to network.

Manage the configuration and operation of client-based computer operating systems.

Installation of Several V-Sat for various infrastruction firm:

Tigo head office

Ministry of Health

Skype bank

Union trust bank

Total petroleum head office

Networking a local area network for ministry of health

Networking a local area network and wide area network for G.T. bank

Networking a Local Area network for Concern world wide

Re-networking a Local Area network for world health organization.

CONFIGURATION OF WIRELESS Radio:

Union Trust Bank Head office and branch

Guaranteed Trust Bank Head office and branch

Standard Charted Bank Head office and branch

Sierra Leone Commercial Bank and Branch

Access Bank Head office

Personal Attributes:

Patient, responsible and loyal.

Excellent in computing Skill

Desire to learn

Ability to work with people from different background

POSITION: Salesman /Store Keeper/Utility

Company: Universal Logistics Company

DATE: November 2004 – January 2007

RESPONSIBILITIES:

Designment marketing strategies of products

Collecting sales monthly

Preparing weekly, monthly and yearly report.

Designing qualitive and quantities data and analysis of data

Take inventory of incoming and outgoing stock

Preparing the contact for sub-agent

Ensuring proper monitoring and evaluation of all stock

Follow the equipment status and documentation

Maintain accurate filling of logistics related record and data

Keeping record for the generator

SKILL:

Good communication skill in English

Excellent in staff management skill

Flexible and ability to priories worker under pressure

Good interpersonal skill and tactful

Accuracy and eye for detail

Able to organize system filling of unfamiliar material and information

Reference:

NAME: Mr. Henry Kuyembeh

ADDRESS: 6 Bellair Park, Dwarzak

PLACE OF WORK: HIV/AID

POSITION: Procurement Consultant

PHONE: 076-601-493/033-601-49

EMAIL: ***********@*****.***

NAME: Mr. Christian Boombu - Johnson

ADDRESS: 6 Canon Street

PLACE OF WORK: World Vision SL

POSITION: ICT Manager

PHONE: 076-624-518

EMAIL: ****************-*******@***.***

NAME: Mr. Patrick Addo

ADDRESS: Campbell Street

PLACE OF WORK: Padel Consult Ltd

POSITION: Chief Executive Officer (CEO)

PHONE: +232-**-***-***

EMAIL: *****@*************.***

Contact this candidate