Care Management Customer Service
Resume:
Miguel A. Magana
Los Angeles CA ***** • 424-***-**** • **********@*****.***
Objective: Seeking a position to utilize my effective customer service and administrative skills.
Professional Experience:
Ambulnz Health (PIH Whittier/Downey) Transportation Coordinator Boyle Heights, Downey, and Whittier, CA (May 2018 – October 31,2021)
PIH Health Admitting Representative/CMRC/ November 01, 2021-Present
Register Patients
Verifying Insurance
Verifying Authorizations
Submit Authorization
Send Clinicals
Set up Home Health
Help out with DME
Following up on Authorizations
Answer phone calls & Schedule Transportation
CPR Certified
ETC Certified
Collect Co-Payments
Scan paperwork to patients’ files
Assist access/ER/care management/social workers/NICU with transportations
Communicate with care management, social workers, & hospital staff with delays
Assist care management with verifying medical eligibility.
Assist care management & social workers to obtain authorizations for transportations
Venice Blueprint & Copy Office Manager Venice CA (January 1996 - April 2017)
Data Entry of invoices/payments into database, supply orders, equipment maintenance documentation, etc.
Handled Up to 50 incoming calls from clients/customers regarding purchase orders, questions, or concerns,
provided product features as well.
Scheduling employees
Ensuring work was complete in a timely matter and committed to meeting deadlines
Schedule equipment maintenance
Receive/Deliver orders
Making professional copies of all kinds operating machines
Creating documents/ business cards depending on clients’ request
Managing office inventory
Ordering office supplies and product materials
Education
Bachelor of Science in correctional program support services (in process), Medical Billing and Coding Course (2018)
CPR Certified, ETC Certified
Skills
Proficient in Microsoft Word, Excel, PowerPoint, Outlook E-mail, can operate a multi-line
phone, bilingual in English and Spanish, and can multitask.
Contact this candidate