Scrum Master Support Specialist

DANIEL CLAYBROOK

IT PROFESSIONAL MILITARY VETERAN

Tampa, FL 315-***-**** ******.**********@************.*** www.linkedin.com/in/daniel-claybrook/

PERSONAL SUMMARY

An IT professional with 21 years of military expertise, transitioning into healthcare-focused IT roles after completing Computer User Support Specialist training. Skilled in troubleshooting, network administration, and cybersecurity, aiming for entry-level IT positions. Certified Scrum Master with ongoing ITIL, A+, Network+, and Security+ pursuits, ready to contribute disciplined approach and technical acumen to dynamic projects. EXPERIENCE

President/CEO – Guardem Security Group Inc. Tampa, FL December 2020 – Current

• Directed strategic IT infrastructure initiatives, aligning technology with business objectives to enhance security protocols, streamline operations, and ensure regulatory compliance.

• Led executive decisions on IT investments and vendor selections, optimizing resource allocation for maximum ROI and aligning technology with security and operational needs.

• Managed IT budgeting process, prioritizing investments critical to security and efficiency, fostering innovation and resilience in the organization's IT landscape.

US Army

Inspector General – US Army Tacoma, WA June 2021 – April 2022

• Conducted thorough IT audits and assessments to ensure compliance with industry standards, policies, and regulatory requirements, enhancing security and operational efficiency.

• Managed an extensive database to monitor and address complaints and allegations, fostering transparency and accountability across the organization.

• Spearheaded cybersecurity awareness programs and training sessions, proactively mitigating security threats. First Sergeant Fort Carson, CO May 2019 – June 2021 Senior Clinical Manager Fort Carson, CO June 2018 – May 2019 Medical Operations Manager Aberdeen Proving Ground, MD June 2016 – June 2018 Instructor San Antonio, TX June 2013 – June 2016 EDUCATION

BS in Information Technology – South University, Tampa, FL In Progress Customer User Support Specialist – ACI Tech Academy, San Antonio, TX November 2023 – February 2024 MS in Organizational Development and Leadership – University of the Incarnate Word, San Antonio, TX May 2016 Master of Healthcare Administration – University of the Incarnate Word, San Antonio, TX May 2014 BS in Healthcare Administration – Bellevue University, Bellevue, NE May 2012 CERTIFICATIONS AND SKILLS

Certifications: Scrum Master, PeopleCert ITIL 4 Foundations, Project Management Professional, CompTIA A+ (Expected June 2024), CompTIA Security+ (Expected July 2024), CompTIA Network+ (Expected August 2024) Security: Secret Clearance

Technical Support and Help Desk Operations: Technical Support, Help Desk Operations, Remote Desktop Support, Ticketing System Proficiency, Incident Management

Networking and System Administration: Network Troubleshooting, Basic Networking (TCP/IP, LAN, WAN, VLAN, VPN, VOIP), Active Directory Management, System Administration Basics Hardware and Software Proficiency: Hardware Setup and Repair, Software Installation and Configuration, Operating Systems (Windows, Linux, macOS), iCloud, Virtual Migrations PROJECTS

• Implemented ITIL practices by designing and deploying an IT service for a mock company, emphasizing transition and performance monitoring.

• Diagnosed and resolved hardware/software issues on diverse systems, including setting up a dual-boot environment and combating malware.

• Designed and managed a multi-subnet virtual network topology, configuring routers, switches, and troubleshooting connectivity challenges.

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