Administrative Specialist Senior Staff

HEIDI PARKE

240-***-**** ******@*****.***

FEDERAL EXPERIENCE

LEGAL ADMINISTRATIVE SPECIALIST

GS-09-Full Time-40 hours per week-Salary $68,405

Supervisor Milen Kindya-Phone 703-***-****

United States Citizenship and Immigration Services JUNE 2023 to JUNE 2024

• Expert in reviewing and processing of immigration applications. Expert in identifying information relevant to the performance of background and security checks. Created SOP’s that is used for training of new incoming staff.

• Expert in the adjudication of benefit applications, petitions, and removal actions by compiling and evaluating data and preparing decisions that are to be delivering to immigrant/asylum applicants.

• Developed excellent skills processing and reviewing of immigration and asylum documentation to ensure completeness, accuracy, and compliance. Coached new employment on operational procedures.

• Consider myself an expert in face to face communication with applicants and have years of training and expertise in assessments and interviewing of a diverse populations. While utilizing my skills I was able to gain rapport and gather necessary information to determine eligibility for immigration benefits and prepare reports for senior staff.

• Handpicked by senior staff for several special projects that are outside of the role in position such as my work reviewing and completing OAW (Afghanistan) cases: while in that role I performed Officer tasks such as security checks, and the creation and processing of Grants and or Referrals to immigration court. I have also been selected for projects such as Background Security and Fraud checks and Adjudication Vetting project; while in these roles I have developed extensive experience in security checks utilizing various security software such TECs and NCIC. While working on the Adjudication project I have excellent experience/skills vetting applicants cases, determining jurisdictions, and eligibility for interviewing.

• In charge of front facing customer service, and pivotal role in asylum operational procedures.

• Completion of Aspiring Leadership Program, which is a program for highly motivated employees who are seeking to develop further utilizing a systematic roadmap towards further leadership development. WORK EXPERIENCE

CLIENT COORDINATOR

Straight Up Treatment

Full Time- 40 hours per week-Salary/Pay-$28 per hour Supervisor-Dr. Christine Izquierdo-Phone: 424-***-**** Remote-Contractor

November 2021-May 2023

• Complete initial assessment and intakes for new clients and connect clients with therapists to match their unique and individual needs.

• Expert in insurance processing and insurance related support

• Expert in scheduling for clients and creating schedules for the therapists.

• Expert in processing of billing and payments. I also have extensive knowledge and expertise in processing payroll for the therapists and staff.

• I completed and processed orders and event planning for office. LEAD HOUSING NAVIGATOR/CASE MANAGEMENT

Neighborhood Place of Puna

Full Time- 40 hours per week- Salary- $52,000

Supervisor-Taylor Cimins-Phone-808-***-****

Pahoa, HI

July 2019 to July 2021

• Integral person in the housing of homeless families in obtaining permanent housing and securing identity documents. As well as the development of case management approach that would be most beneficial to the applicants. I also developed SOP’s that I utilized to train all new incoming staff as well as senior staff utilizing the training tools and SOP’s I developed for future training and development.

• Managed cases of families living in temporary shelters and ensured services for 6 months after finding permanent housing program, but I made sure to gather information and develop systems that would provide the most efficient approach to long term housing. Such as utilizing not only feedback from the participants but working within the community to formulate case management approach that resulted in almost 60% improvement rate in housing of homeless families.

• Expert in the coordination of services that include mental health resources (such as crisis workers, therapists, and substance abuse counselors). I also was able to further refine and establish the processing and understanding of obtaining benefits as well as tenancy skills, and client advocacy resources for clients. I would also create opportunities for career development such as the education of creating resumes, job searches, and providing mock interviews.

• Expert in collaborating with community partners and services providers but setting up meetings with various key leaders and presenting the progress as well as ideas and solutions that could benefit the community. I also would look to collaborate with key stakeholders in other organizations working towards a similar goal in order to provide more wrap around services for our families in the community.

• Consistently go above and beyond and took on supervisory roles of not only training new incoming staff, but the interview and hiring process of new staff, as well as compiling data reports that were used to track progress of clients/families for documentation purposes that pertain to the grant and these reports were used to present to the board.

COURT APPOINTED SPECIAL ADVOCATE

CASA-Carlisle Family Court

Part Time-25-35 hours per week- Salary-Volunteer

Supervisor Anita Brewster-Phone- 717-***-****

Carlisle, PA

December 2014 to March 2016

• Appointed to advocate for minor in cases of abuse and/or neglect.

• While in this role I would meet with minors and gather information from their perspective. I would from this point meet with family members/legal guardians involved in the case to gather additional information. From here I would speak with any law enforcement who may have witnessed or created report that would be in regards to the case. I would then review Child welfare services reports and documentation and speak with Guardian ad litem assigned to the case for further information.

• Once all information is gathered, I would create a final report and present this to senior staff for final review.

• Once report is finalized, I would then present these findings to the Family Court hearing which included: family history, environment, relationships, police or previous court reports and needs/perspective of minor/child in question.

MEDICAL OFFICE ASSOCIATE

Hershey Medical Center

Full Time-40 hours per week-Salary- $38,450

Supervisor-Heather Blosser-Phone-717-***-****

Hershey, PA

May 2009 to May 2012

• I would process and verify the patients Insurance, and this consisted of me not only verify the patient’s insurance electronically but contacting insurance companies; making sure to communicate any changes to the patient.

• I also became extremely experienced in data entry, bookkeeping, spreadsheets, finances, medical records, and medical transcripts. I would also maintain the patient’s database/information, and during this I developed strong customer service skills that consisted of de-escalation and strong communication skills to vulnerable populations.

• Maintained confidentiality requirements and standards of patient privacy and have a expert understanding of HIPPA compliance standards.

EDUCATION

MASTERS DEGREE IN INTERNATIONAL RELATIONS

Concentration in Public Diplomacy

Northeastern University-Boston, MA

Graduate-June 2022

BACHELORS DEGREE IN LEGAL STUDIES

National Paralegal University-Phoenix, AZ

Graduate-2019

ASSOCIATE DEGREE IN PARALEGAL STUDIES

National Paralegal University-Phoenix, AZ

Graduate-2016

CERTIFICATES/TRAININGS

ASPIRING LEADERSHIP PROGRAM

Completed 2024

TRAUMA INFORMED CARE

Completed 2020 and 2021

MOTIVATIONAL INTERVIEWING

Completed 2021

GRANT WRITING

Completed 2022

Crisis Management

Completed 2022

SKILLS

Computer and Software

• Adobe Photoshop

• Adobe Acrobat Pro

• Microsoft Suite

• Excel Spreadsheet

Case Management

• Assessments

• Interviewing

• Compiling information for data reports

• Housing First Approach

Immigration Services

• Creating Grants, Referrals, and

Withdrawals for Immigration Applicants

Contact this candidate